Tesco’s UK Mobile Network Loses 4G Data Connectivity UPDATE

Some customers of the Tesco Mobile network appear to be flooding the operator’s Twitter feed with complaints about a loss of 4G and 3G based data (mobile broadband) connectivity, which appears to have started more than 24 hours ago and remains on-going today.

The problem, which began early yesterday morning (customers point to times between 5am and 7am), only appears to impact data connectivity and calls/texts are continuing to function as normal. Meanwhile Tesco’s service status page makes no mention of any problems and O2’s live network status page (used by Tesco) is similarly uninformative in areas where the issue has been spotted.

In responding to earlier complaints the operator initially said they were aware that “some but not all customers are having a few issues using mobile data.” Meanwhile the latest canned statement to affected subscribes says, “Sorry, we’re currently investigating reports of data issues and working hard to get this resolved as soon as possible. In the meantime, please you reboot your phone periodically to see if there’s any improvement. Apologies again for any inconvenience caused by this.”

UPDATE 5:38pm

The most recent response from Tesco Mobile’s twitter team, which is sadly the only way to get any solid information right now, says: “A fix has now been implemented – this can take up to 24 hours to kick in. Please periodically reboot your phone until you notice service has been restored.” A bit more detail would have been nice.