Virgin Mobile Customers Suffer Significant UK Network Outage UPDATE

Customers of Virgin Media’s (Virgin Mobile) EE powered mobile network (MVNO) platform are suffering a major outage today, which appears to be preventing many of them from making calls, sending texts or accessing data (mobile broadband) connectivity.

The fault began just before midday and is currently still on-going, although it’s noted that customers still seem able to receive calls and text messages from other people. Suffice to say that Virgin’s Twitter team is rather busy this afternoon and there are a lot of threads on their community forum about the issue (example).

A spokesperson (Kev) on their community forum said, “We’re working quickly to resolve an issue that’s affecting some of our customers making calls, sending text messages and using mobile data. We apologise to our customers for the inconvenience caused.” Sadly no ETA has been given and many customers have now been without a usable service for 6 hours.

The irony of all this was not lost on one of their subscribers after he received a message to notify him of their forthcoming price rise, while at the same time being unable to call or text out.

UPDATE 15th May 2019

In a statement posted at 9:46pm last night Virgin Mobile said, “We apologise for the disruption and inconvenience some of our Virgin Mobile customers have experienced today. This was due to a technical issue which we’ve now resolved. We will be compensating our customers for the loss of service and will let them know the details shortly.”

As usual for a mobile operator, we aren’t told what caused the issue.