Home
 » ISP News » 
Sponsored

Vodafone UK Quietly Reduces 30 Day Service Guarantee to 14 Days

Wednesday, July 17th, 2019 (8:20 am) - Score 4,345
Vodafone UK 2016

Telecoms operator Vodafone appears to have reduced their 30 Day Service Guarantee to just 14 days, which means that new subscribers to their mobile and broadband services will have less time to consider cancelling their contract without penalty if they’re not totally satisfied.

The new 14 day period aligns with existing pro-consumer laws and the general returns policies used elsewhere in the UK market (details), although the loss of a longer 30 day window is clearly a negative change for new customers who may have enjoyed the extra protection it afforded. See here for details on Vodafone’s revised returns policy (still mentions 30 days in the URL).

We have contacted Vodafone in the hope of finding out why they’ve scrapped their 30 day policy and will update once a response arrives.

UPDATE:

We’ve had a response.

A Spokesperson for Vodafone said:

“Customers can cancel their service with us within 14 days of signing up if they are not completely satisfied … Last year, the vast majority of customers who used our service guarantee did so within the first 14 days. We also saw a drop in the number of customers leaving us during this period. This reflects the £2 billion investment we have made in the last few years.”

Add to Diigo
Tags:
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
11 Responses
  1. Avatar Name

    Wait don’t they tell you to wait 14 days for your broadband to adjust?

    • Avatar Lexx

      That’s only applicable when connection is working normally, if it’s unstable right from Day 1 (waiting 14 days won’t make it fix your phone line it self and you have same problems who ever switch to)

  2. Avatar Stephen Wakeman

    I wonder what prompts a change like this? Unless it was costing them dearly in terms of people changing their mind you would imagine that keeping it 30 days would be a USP and an extra feather in the cap of your offerings compared to the competition.

    If people were not taking advantage of it then it would make sense to leave it as it was so is it that a significant number of customers were using it? And if so doesn’t that suggest really that there’s a problem with satisfaction that needs to be addressed? In such a case shortening this timeframe to the minimum would be relieving a symptom and not a cause.

  3. Avatar Philip

    Don’t the tell you to wait 14 days for your broadband to adjust?

    • Avatar Nik

      Last I heard the calibration/settling period (or whatever it’s called) is around 10 days

    • Avatar Nik

      *within 10 days for ISPs in general; normally much sooner I would’ve thought though (mine with Sky seemed to stabilise within 3-5 days if memory serves me right)

  4. Avatar Richard Pritchard

    They are just con artists

  5. Avatar Kev

    That’s because they know their broadband infrastructure is rubbish. At peak times the broadband is virtually unusable, and all their “tech support” do is go over the same script over and over.

    My advice, stay well away. Yes it’s cheap, because it’s crap!

  6. Avatar RN

    The change was made because the company felt it has improved to such an extent it wasn’t needed any more. It acknowledges it didn’t have the best of reputations previously, however investment in the network and offering they feel it is comparable if not exceeds what other networks give.

  7. Avatar Mr Keith J Alger

    Hunting through their current terms and conditions ( https://www.vodafone.co.uk/cs/groups/public/documents/document/final-airtime-agreement-charge.pdf )it doesn’t mention any the cooling-off period at all, though it is mentioned and changed in the Broadband and home phone agreement. You can only tell that it’s changed though if you have a copy of the previous T&Cs because it is no longer possible to access them directly preceding terms unless you have a direct link (hyperlinks on the site have been removed).

  8. Avatar Andy

    It’s 14 days from point of activation, not time of sale for Broadband. For mobile services it’s 14 days for customer returns, but 30days for an exchange if the device is faulty.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.45 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2512)
  2. FTTP (2205)
  3. FTTC (1659)
  4. Building Digital UK (1607)
  5. Politics (1428)
  6. Openreach (1419)
  7. Business (1239)
  8. Statistics (1100)
  9. FTTH (1076)
  10. Mobile Broadband (1039)
  11. Fibre Optic (969)
  12. Ofcom Regulation (916)
  13. Wireless Internet (909)
  14. 4G (900)
  15. Virgin Media (858)
  16. Sky Broadband (596)
  17. EE (592)
  18. TalkTalk (580)
  19. Vodafone (518)
  20. Security (413)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact