Home
 » ISP News » 
Sponsored

Ofcom Probe BT and EE Over May 2019 Mobile Network Outage

Tuesday, September 24th, 2019 (11:27 am) - Score 4,105

The national telecoms regulator, Ofcom, has confirmed that they’ve opened a preliminary investigation into a 4G mobile network outage that struck part of EE UK’s (BT) platform on 21st May 2019, which may have left some customers unable to contact the emergency services.

Section 105A(4) of the Communications Act 2003 requires operators to “take all appropriate steps to protect, so far as possible, the availability of the provider’s public electronic communications network” (vital for ensuring access the emergency services). As part of that they must also supply “accurate and reliableCaller Location Information for all calls to the emergency call numbers “112” and “999“, at no charge to the Emergency Organisations handling those calls.

We believe that this probe relates to an outage that began just after 8:30am on Tuesday 21st May 2019 and lasted for several hours. During that period an unspecified number of customers on EE’s mobile network are known to have experienced “intermittent problems making calls on 4G,” although data (mobile broadband) services and text messages were not affected.

Ofcom will now examine the outage to see whether or not EE remained compliant with the rules during the aforementioned disruption (details). The regulator said they “aim to complete the evidence gathering” phase of the investigation by December 2019, which means that we probably won’t learn the outcome until sometime later next year (probes like this have a habit of taking a very long time).

Leave a Comment
1 Response
  1. Avatar Hiwot Andemariam says:

    I might use java scrip if I am entitled and to use my moble data.

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*35.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £50 Reward Card
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2769)
  2. FTTP (2756)
  3. FTTC (1785)
  4. Building Digital UK (1743)
  5. Politics (1667)
  6. Openreach (1622)
  7. Business (1434)
  8. FTTH (1340)
  9. Statistics (1241)
  10. Mobile Broadband (1227)
  11. Fibre Optic (1064)
  12. 4G (1057)
  13. Wireless Internet (1021)
  14. Ofcom Regulation (1015)
  15. Virgin Media (1006)
  16. EE (697)
  17. Vodafone (669)
  18. Sky Broadband (668)
  19. TalkTalk (663)
  20. 5G (517)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact