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ISP Zen Internet Grabs ex-TalkTalk Director to be Strategy Boss

Wednesday, February 5th, 2020 (9:41 am) - Score 1,510

Broadband ISP Zen Internet has today announced that they’ve appointed TalkTalk’s former Commercial Director, Jon Perkins, to become their new Strategy Director. Perkins will also sit on Zen’s Executive Committee and be responsible for strategy, marketing and product.

“Jon joins at the perfect time for our business; he brings with him a great deal of relevant experience and industry knowledge and will add a new dynamic to the Zen executive team,” said Paul Stobart, CEO of Zen Internet. “Our ambition is to establish Zen as a challenger brand and a pioneer in ultrafast connectivity, cloud communications and cloud computing. I have no doubt Jon will make an invaluable contribution to the development, and successful delivery, of our evolving strategy.”

Zen currently employs over 550 people and is aiming to take on the biggest broadband ISPs in the industry.

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8 Responses
  1. Avatar Martin Doorsman

    Good luck to him, hope he can last longer than Justin Fielder did as CTO. “Outsiders” from more successful telcos never seem to last.

    Will be a big ask to transform Zen into the ambitious challenger they like to think they are.. when in reality they seem happy with 90k fixed line subs and some old fashioned web hosting.

    • Avatar David

      Not everyone is successful when changing roles. At least that’s now finally sorted.

      Btw subscriber numbers are growing slowly and up to 130k now.

  2. Avatar John

    Having moved from TalkTalk to Zen because of its failure to support FFTP, I hope he understands the importance of top quality customer service, something severely lacking at TT…

  3. Avatar Bill

    Zen has been going down the mass market route for some time and customer service has gone downhill.

    It seems they want to continue the trend

  4. Avatar Thisisengland

    I was thinking of moving to Zen but over the last 2 years ive seen more negative reviews from all over the net than ive seen good.
    Like all isp when small they perform great once they become big they become terrible … just look at plusnet.
    Its the same with gas/leccy firms the smaller newer firms have brilliant reviews, some not so great but overall mostly very good compared to the big 6 who have really terrible reviews for customer support etc….
    Altho its more expensive to use smaller isp`s its prob the only time you will get brilliant support……. once company’s grow and take on more customers they big to distance themselfs away from the customers.
    My advice is use the smallest company’s you can for all your needs aslong as you can afford it.

  5. Avatar ron

    Zen will soon become a company as bad as plusnet!!!

    • Avatar adslmax

      Rubbish. I with PN since 2007. Never has any problem with PN on ADSL up to 8Mbps, ADSL2+ up to 21Mbps and now FTTC at 80/20. No issues at all.

      The people’s who complaints about PN because they mess with their router like rebooting all times that caused DLM to their lines and they will moaned at PN with no fault of them.

      People’s need to understand about Openreach DLM on FTTC and BTwholesale DLM on ADSL2+.

    • Avatar gerarda


      You were lucky. We were with Plusnet for nearly 10 years during which their customer service, even for a business subscription plumetted, to the point where it was taking 20-30 minutes to answer calls where are it used to be under a minute. The number of mistakes they made when we moved premises was staggering.

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