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COVID-19 – Sky UK Offers Free Mobile, TV and Phone Extras

Tuesday, March 17th, 2020 (2:40 pm) - Score 12,385
sky broadband uk logo 2017

Customers of UK ISP Sky Broadband (inc. Sky Talk), Sky Mobile and Sky TV are set to be given a number of free extras in order to help them through the current period of self-isolation, which is gradually being implemented across the United Kingdom in order to help tackle the spread of COVID-19 (Coronavirus).

The additional extras are on top of this morning’s announcement, which will see Universal Pictures (NBCUniversal) and Sky UK work to release new movies online (via Sky Store) at the same time as they become available in the cinema (here). From Friday people will be able to pay £15.99 for a 48-hour rental on a number of new releases.

Stephen van Rooyen, EVP & CEO of Sky UK and Europe, said: “We’re working hard at Sky to make sure we continue to look after our customers. We’re also introducing some things to help make life a little easier for anyone at home trying to work, stay connected to loved ones, or keep the family entertained.” The other changes are as follows:

Sky’s Free Extras Include

• Sky Go Extra will be available to all customers for free, so busy homes will have access to Sky TV on three screens at the same time.

• Calls to UK landlines at any time of day will be free for existing Sky Talk customers from this weekend to the end of April.

• All Sky Mobile customers will get a 10GB data boost into their Piggybanks, free of charge. This can be shared across all the SIMs on the account.

• Call centres and engineers will prioritise the needs of existing customers to ensure their service keeps running smoothly.

• The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night, and Sky’s network engineers are working hard to ensure they are tested, monitored and improved 24/7.

• YouTube kids and Disney+ will be coming to Sky Q in the coming weeks, to give families even more entertainment choices.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
36 Responses
  1. cantpaywontpay says:

    Like many, I will be cancelling Sky
    Times are hard and discretionary spend doesn’t exist

  2. Adazda says:

    I left my TV service as soon as I received the price increase notice. Despite being in a minimum term until December 2019 I managed to cancel in late February and will get some money back in April for upfront payments.

    I still have mobile with them as I have 4 SIMs at £3pm for 3gb. I will be with them for sometime as I have >200gb in the piggy bank to last three years. Can’t get that for £12 a month for four numbers elsewhere.

    They will argue you can’t leave TV services during your minimum term, you can. You just need to get yourself a new minimum term, which comes with a new cooling off period, if they don’t play ball first time around.

  3. Steve says:

    Good on Sky, lets hope other providers follow this example.

  4. TheTruth says:

    Rather than giving gifts, why don’t they help customers by reducing prices.

  5. William Middlehurst says:

    At this moment in time I am giving serious thought about cancelling my sky contract I am a pensioner and in April will get a small increase this will be totally wiped out by the increase in sky subscriptions.Other increases such as council tax,all insurance policies,and many more increases to many to mention make sky too expensive.
    Sky should be cutting the cost we don’t want freebies just a service we pensioners can afford.
    As always our standard of living is always going down,when you enter a contract both parties should stick to what price is agreed not increase prices during a contract

    1. Adazda says:

      Sky Essentials may be worth a look for you.

      Basic ADSL broadband AVG 11mbps, phone line and FreeSat (with recording, catch-up and live pause) for £26pm on an 18 month contract with a 3 year price lock!

    2. Mike says:

      Why not just switch to NowTV? With Sky you’re basically paying a huge premium for a record function.

    3. David says:

      As it more expensive?

  6. FibreBubble says:

    People pay a lot of money for football. If there is no football for 6 months, there is going to be a lot of cancellations.

    1. David says:

      Indeed but they let us pause the bill for as long as needed but the coverage keeps on going – so it’s a good deal. I don’t watch much Sport but I have paused anyway saving me about £10 a month over my package

  7. Ian Davies says:


    I have had an email advising that from april my sky subscription is being increased by £4. I think that this is rediculous and immoral. Others are probably also going to have their subscriptions increased.

    IMMORAL – Yes as currently people are under considerable financial strain due to the current effects of covid-19.

    Immediate family members of mine have been told not to attend work. Others self employed have no work. people are struggling to pay rents etc.

    The government has promised to help where possible.

    Sky reported turnover 2018 £13.6bn profit £1.17bn
    Last year (2019) turnover £17.7bn but profit figures not available but based on percentages would suggest about £1.5bn.

    I for one think Sky are being GREEDY and deserve to be abandoned in the same way they are abandoning thier customers at a time when decreases should be applied.


    If you agree with these comments please share and consider whether you want to continue to support these greedy immoral people or like me are leaving for good.

    #sky #greedy #covid-19 #coronavirus


  8. Raymond Page says:

    We have sky,broadband and telephone so what happens now

  9. S says:

    My usual package is sky pay as you talk phone. Does that mean that calls are now free for me?

  10. M g porter says:

    I’ve noticed that when you want to upgrade a package, sky make it easy, but when you want to cancel sport or whatever, you just can’t get thro to them either by phone or internet, they keep you going round in circles for days

    1. Mark says:

      Write to them and post it

  11. Graham Conway says:

    Since there is no live sport on sky,is there a chance we can get sky movies to there is live sport back on

  12. Mrs Debra Grant says:

    Hi There,
    I know you are very busy dealing with loads of people worried about paying for there sky account and i am one of those. You have just taken out March’s payment as it’s due on 20th of every month. My Husband is self employed electrical and Plumbing contractors and we have had to self isolate we can’t afford our sky account with you. We have been a loyal Sky customer for over 20 years. Please could someone email me to let me know the situation.

    1. Pete says:

      Have you spoken to anyone at Sky about this?

  13. Mark says:

    Why cannot people cancel Sky from their account with 1 click when they reach the end of their contract?

  14. P J M says:

    You can’t cancel your account as easy as you can start/upgrade/add a service because they don’t want to lose any income, I am just gonna stop my banks DD and seeing as you can’t phone/email or even on line chat with them at this time then I guess they will get in touch with me very soon when they realise they are not getting any money! But if they are that short staffed then I can see that happening any time soon either!

  15. Claire watson says:

    I am on pay as you go, does that mean my calls to land lines are free from next week. I like many people are struggling and I am using more gas and electric threw covid 19 sse have made deductions without asking why cant sky do the same especially with children been home for such a long period

  16. Ravinder singh says:

    Plzz help me
    My sky q satellite signals is not working

    1. Pete Finlayson says:

      Have you been fixed?

  17. paula kirk says:

    sky talk free till end of april what now???

    1. Wendy says:

      Hi Paula,

      Did sky respond to you re the free calls?

  18. Mrs Barbara Eastwood says:

    Doesn’t the sky talk continue after the 30th April.??

  19. Wendy says:

    What is happening with the free sky talk now that April bags ended – had this been extended due to some having to still be isolated? I don’t know whether to use my phone during the day as I only have evening and weekend package

    1. John Taylor says:

      Not extended. I made the mistake forgetting it ended 30 April and now have a £20 call bill for May! Not happy but my own fault!

  20. Elaine Harrison says:

    Are sky gifts genuinely free and how much is the postage

  21. Jue says:

    Just had my sky bill hadn’t realize free calls finished and have run up a bill calling my parents they are crafty didn’t send an email telling you it had finished I bet a lot of people have run up a bill

    1. Trevor Langthorne says:

      me too the offer said during the Covid 19 pandemic the pandemic has not gone away or finished but they stopped the free calls i now have a bills £15 and next £24 which as a pensioner i cannot afford i have a mobile on inclusive minutes so do not need to use the landline but why did sky not inform me

  22. Susan says:

    I did not realise it was only for April. I having beeno using the phone as a NHS Responders to contact people in isolation and have ended up with callyods charges nor expecting.

  23. Susan Brown says:

    I have also had a bill in and was told this offer was only for talk anytime customers (you would get free calls on this anyway). I will be cancelling as soon as my contract ends. Very poor communication Sky

  24. David Gareth says:

    I want to cancell my sky insurance

    1. David Gareth says:

      I wnt to cancel my sky insurance

  25. David Gareth says:

    I would like to cancel my sky insurance

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