Openreach has today announced that they will soon pilot a new “Advanced Install” service for those taking one of their Fibre-to-the-Premises (FTTP) broadband ISP products, which is designed to address situations where an installation might be more complex than usual (e.g. business and public sector users).
The “Advanced” installations are a fairly recent and premium addition to Openreach’s provision options, and indeed we’ve already seen them offering it on other broadband products (here). Naturally, they’re now extending this to full fibre lines too, albeit with some predictably differences.
The UK-wide pilot will commence on 1st July 2022 and should run for a period of 6-months, but predictably this will attract an extra cost (e.g. the pilot pricing states a one-off connection charge of £253.32 +vat). By comparison, the normal charge for a “Standard Connection” is £103.32 +vat and this rises to £143.32 for a “Premium Connection” with a few extra checks etc.
So, what do you get for all that money? Here’s the list. We should point out that some alternative FTTP networks will also charge extra for non-standard installations that require a lot of additional effort, so this is not a new concept for the market.
Advanced installation capabilities:
➤ Up to 100 metres internal wiring from where Openreach network is presented into the premises
➤ More complex cabling, e.g., through multiple walls, new cable trunking
➤ On existing cable trays running horizontally or vertically using cable ties
➤ Through ceiling or floor tiles that are removable and accessible
➤ Using in-situ cabling (structured) to provide service
➤ Connect to existing in-building structured cabling e.g., in comms rooms ‘X’ marks the spot to indicate preference for NTE or ONT install location
➤ Ability to conduct installs over 100m length with Excess Construction Charges (ECCs) applied to pay for additional work beyond the 100m distance – prevailing published ECCs apply.
There was already an option available that was meant to include up to 30meters of internal cabling. But it proved to be a waste of time because the Engineers would claim no knowledge of this being on the order when they arrived and I had to cable myself…
The amount of times this has happened. 30m plus a 2 hour slot if required for the extra fee but the engineers never have it on their job notes so bloody pointless.
I’ve had engineers not turn up with hoists even after the survey team have been out to assess the job.
all they can install for you is dial up from 90s. That explains everything.
I placed an order with Vodaphone 13th February to change from TALKTALK to Voda. Its the 13th April today and still not completed. This is mainly due to Openreach not being able to do the switchover.
The information flow from Voda has been diabolical.I have called them 14 times with long waiting times to no avail. Promises to call me back have never happened. I complained to Voda Complaints, useless. I complained to Voda CEO but no response
Pretty dire really
This mirrors my Vodafone experience a few years back with an FTTC switchover completely. They repeatedly blamed Openreach for delays but never, once, honoured repeated promises to chase or call back with updates etc.. In the end I concluded they were simply lying, with the worst customer service I’ve ever experienced from any provider. When I finally managed to untangle from their cheap but hopeless service the new provider managed a smooth changeover without missing a beat.
You still want to use them after all this grief?
The most useful thing they could do of the lot is provide a means of us installing our fibre termination equipment.
All these schemes are more examples of this government squandering public money into private companies for the advantage of private profit. There is no motivation for open reach to provide basic broadband to rural areas while the government pays them large unmonitored subsidies, with no effective means of redress for individual consumers. I have been waiting for over six years to get a connection of over 9 Mbits.
What are you talking about? Any government money Openreach has taken recently is for rural FTTP, advanced install has nothing to do with government funding, its to give an option for more complicated installs for say offices or mansions in which the standard put on an exterior wall isn’t enough.
What do you mean by waiting for 6+ years? If you have been waiting for something then you must have asked and been told that you should be expecting something.
There is incentive for rural internet for Openreach, BT have to provide 10mbps to every house in the UK, by any means. And for openreach they want to retire the copper network, especially in rural areas, as FTTP is cheaper to maintain.
alex A
BT have to provide 10mbps to every house in the UK, by any means
not quite correct BT has to provide a cost / quote and delivered the agreed quote within 12 months – there are 2 methods of delivery one is 4g and that will be the significant majority the other is FTTP which is free up to the max cost of installing a phone line which is think from memory os £3.750 any cost over and above that is funded by the requester – so you need to find out which one is you and what if any cost you will ahve to contribute
How do I see if I’m eligible to purchase this service?
Silencio . . .
Don’t worry, just telecoms marketeers responding to springtime inclinations by producing another inflated batch of feather-lite, double-edged, self-agrandising BS.
BT Wholesale webpage for my location has similar contradictory info. At the top of the page it says FTTP is available on demand as a 330 down, 60 up service, and then at the bottom of the same page says FTTP is not available.
And my location is outer suburban NW London ! . . . . Not 14 Century South Korea !
FTTP and FTTP on demand are different products. Nothing contradictory there at all.
The likely outturn timescale for country-wide FTTP installation is likely to be 20 years i.e. double the timescale for North-Sea Gas installation in the late 1960s and early 70s, where the scale of civil works and access permissions was far greater.
Given the recent and prospective price increases in imports, UK HMG should be really leaning heavily on these comms companies to accelerate their FTTP installation programmes. Where the National Interest is involved, foot-dragging profit maximisation on old technology should be in last place
The pipelines between the North Sea gas installations and the mainland required tens of thousands of kilometres of ducts and cabling?
I’ve no idea what the price of imports has to do with anything here, full fibre isn’t going to lower the prices of food and manufactured goods, and the claim feet are being dragged is wrong. If you’ve some way to get it done more quickly given the components and manpower available Openreach and others will pay you a lot of money. The same issues pushing up the price of imports are increasing the scarcity of the equipment needed to build FTTP and some event from 2016 has left the UK labour market starved of people.
When are we going to get Fiber in to our Bungalow from the BT Exchange in Lewes, because it needs to be improved
Me and my Wife are both Blind and use quite a lot of Wi-Fi Talking Equipment to help us
and quite a lot of time the WiFi signal drops off. So when will you come to Lewes and replace the cable on our BT Broadband
Stephen Phippen
44 Russell Row
Lewes, East Sussex, BN7 2ER