ISP Zen Internet Cuts UK FTTP and FTTC Broadband Prices
Rochdale-based UK ISP Zen Internet has today introduced a range of “price drops” across their Full Fibre (FTTP) broadband packages, as well as their SOGEA (FTTC), EveryRoom and Digital Voice offerings. The new prices are available to both new customers and existing users who have reached the end of their contract.
Zen typically sells packages that make use of hybrid and full fibre connectivity products from both Openreach and Cityfibre’s respective national networks, although availability between the two may vary from location to location. But the new reductions should generally shave an extra few pounds off the monthly rental for many of their packages.
For example, prices now start from £35 a month for Full Fibre 100Mbps (previously £37.99) and £45 for Full Fibre 500Mbps (roughly a 10% reduction). Zen has also made a 25% discount to its usual set-up fee, which falls from £19.99 to £15. Other changes include reductions to add-on packages of 14% on the monthly billing price for Digital Voice (phone) and 10% for the EveryRoom package.
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However, so far as we can tell, the official announcement only appears to mention the changes to their Openreach based broadband packages.
| Product | New monthly price | Previous price | % change |
| Set-up fee | £15 | £19.99 | -25% |
| Full Fibre 100 | £35 | £37.99 | -8% |
| Full Fibre 300 | £40 | £43.99 | -9% |
| Full Fibre 500 | £45 | £49.99 | -10% |
| Full Fibre 900 | £55 | £59.99 | -8% |
| EveryRoom | £9 | £10 | -10% |
| Digital Voice | £6 | £7 | -14% |
In terms of Zen’s Cityfibre based plans, all of those come with free setup and are usually slightly cheaper. For example, the 100Mbps tier on Cityfibre costs £30 per month on an 18-month term and their top 900Mbps plan is just £45 on a 24-month term. Some of these are slightly cheaper than they were before (e.g. the 900Mbps tier was previously £47.99).
The reductions, which will no doubt be welcomed by Zen’s existing customers, stand in stark contrast to the massive price hikes that have been introduced by the major ISPs this year.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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I just noticed the price reduction too as I’ve been looking to sign up for the last couple of weeks, the price has decreased however the Contract length appears to have gone from 12 months to 18 months?
The contract leanth has been 18/24 months on FTTP for sometime now
There is no such thing as a free lunch.
That’ good but it’s still too expensive.
I’ll be moving to Jurassic when my contract ends as they’re charging £45 a month for 900/200.
They are also hopelessly incompetent so I would be cautious.
Plenty of choices out there.
It’s a rolling 1 month contract so I don’t mind the risk
@Anon
Incompetent? Wow, that is a shock, I always thought Zen was one of the better providers out there for customer service, not that I have used them or had anything to do with them, but just what I have heard or seen over the years. Not that i was ever thinking of using them, still too expesnive for me.
@Ad47uk ‘Anon’ was referring to Jurassic Fibre
@Bob, LOL, looking at it now I can see that, thanks. I wonder if any provider is 100% competent, some are worse than others. Another reason why I may stay where I am, while plusnet is part of BT and I detest BT, it is run separately and they have been pretty good to be honest. I know plusnet is under review by BT, we will see what happens, but if they close down plusnet then I will find somewhere else to go. I don’t want to go to BT.
plusnet does me, it offers me just a connection to the net, with no frills and that is what I want. Not interested in all the stuff Bt and other providers provide, certainly would not want a BT router, awful thing.
Still on the old price promise with zen £48 for 900 fttp. Contract length 24 months which I wasn’t keen on but being an exsisting zen customer it was easy to stay with them.
Still higher prices for what now is a poor service. haemorrhaging customers I suspect.
Prices are fixed during contract. Unlike most others ISPs they rise every year CPI and Inflation
I was really looking forward to going with Zen. Sadly, they’re exactly as you’ve described! Apparently 100ms+ ping to servers in Western Europe on the latest consumer fibre technology is completely acceptable.
I also enjoy how most of the problems started as soon as my 14 day intro ended.
Not that gary.
Is that on Halo infinite by any chance?
Because its the games servers if so
Happy they are doing this, been with them for years and their support is second to none, service has always been impeccable, even when we had a small issue it was dealt with immediately.
For those of us on “no price rises guaranteed”, it might be better to stay on a fixed price contract, rather than swap to a cheaper now contract with inflationary price rises to come. Tricky.
I am wondering in quitting ZEN, its Netgem TV offer does not ever come to light!!!
Remember (Jul 6, 2020): “Broadband ISP Zen Internet UK to Offer Netgem TV Service”
https://www.ispreview.co.uk/index.php/2020/07/broadband-isp-zen-internet-uk-to-offer-netgem-tv-service.html