Home
 » ISP News » 
Sponsored Links

Faulty Power Cables Damage Openreach Network in Malvern

Saturday, Jul 8th, 2023 (8:08 am) - Score 2,944
Openreach-Malvern-cable-damage

An unspecified number of homes and businesses in the Worcestershire (England) town of Malvern have been hit by major disruption to their broadband ISP and phone connectivity, which has lasted for several days, after five of Openreach’s local cables were damaged. This has required extensive engineering work to fully repair.

According to the Malvern Observer, five underground cables in St Andrews Road sustained “quite a lot of damage” in the incident (see picture – top), which took place on Wednesday (5th July 2023). Openreach has since confirmed to us that this was caused by a “faulty underground power cable“. Engineers have been working flat out since to repair the damaged section.

A spokesperson for Openreach said: “We understand that being without broadband is hugely disruptive for everyday life, and would like to reassure local people that we’re doing all we can to reconnect them as quickly as possible.” The network operator has since informed us that the majority of the work is now done, with most people being reconnected. But a few bits are left to finish off, and this may extend the work a bit into the weekend.

Advertisement

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and .
Search ISP News
Search ISP Listings
Search ISP Reviews
Comments
4 Responses

Advertisement

  1. Avatar photo 4chAnon says:

    when issues like this occur, BT (as an ISP) should really be in a position to offer their own customers (at least) EE enabled 4G backups

    1. Avatar photo Andrew G says:

      They already do, for customers on the premium priced Halo packages. But even that offers no guarantee you’ll have a good enough signal to make a reliable data connection at home.

    2. Avatar photo Ivor says:

      the “hybrid connect” does at least give you a better chance of that, since it’s a separate box to the smart hub and can be placed anywhere within wifi range of the hub (it can also be wired, of course).

      i.e. you might stick it upstairs and on a side of the house that gets good reception. it also has external antenna connections if you’re very serious about it.

    3. Avatar photo JmJohnson says:

      My understanding was that you don’t even need to be on a Halo package.
      They’ll send one out to you if it appears the outage is going to be a while (to avoid compensation)… you just need to ask.

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.99
132Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
toob UK ISP Logo
toob £22.00
150Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (6150)
  2. BT (3691)
  3. Politics (2777)
  4. Business (2481)
  5. Openreach (2446)
  6. Building Digital UK (2364)
  7. Mobile Broadband (2200)
  8. FTTC (2094)
  9. Statistics (1951)
  10. 4G (1856)
  11. Virgin Media (1811)
  12. Ofcom Regulation (1615)
  13. Fibre Optic (1490)
  14. Wireless Internet (1477)
  15. 5G (1453)
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon