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Utility Warehouse Joins CityFibre’s UK FTTP Broadband Network

Monday, Sep 25th, 2023 (10:16 am) - Score 2,200

Communications, insurance and energy provider Utility Warehouse (Telecom Plus) has today become the latest broadband ISP to join CityFibre’s growing national Fibre-to-the-Premises (FTTP) network to help reach more homes, which is being handled via their existing relationships with TalkTalk’s Wholesale division.

UW previously only sold fixed broadband and phone packages via Openreach’s (BT) national network, but today’s deal means that they’ll now be preferencing CityFibre’s network in areas where it’s available (3 million UK premises, with 2.7m Ready for Service).

NOTE: Openreach’s FTTP network covers 11.5 million UK premises (inc. 3.7m in the hardest to reach rural areas) and they aim to reach 25 million by December 2026.

CityFibre currently aspires to cover up to 8 million premises (funded by c.£2.4bn in equity and c.£4.9bn debt) – across over 285 cities, towns and villages (c.30% of the UK) – by the end of 2025 (here). The work is also being supported by various other UK ISPs, such as Vodafone, TalkTalk and Zen Internet etc.

The announcement notes that UW’s customer numbers recently broke through the 900,000 mark and the business is on track to welcome an extra million customers over the medium term. As part of that, their broadband base saw a near 10% increase in service numbers to 354,118 over the course of the year (to March 2023).

Stuart Burnett, Co-CEO of Utility Warehouse, said:

“Record numbers of households across the UK are turning to UW to benefit from big savings on their monthly bills and best in class service. Our partnership with CityFibre maximises TalkTalk Wholesale’s platform capability to provide an even better service to our customers so we can offer them the fastest and most reliable broadband in the UK straight to their front door. And unlike many other suppliers we also guarantee no mid-contract price rises.”

At the time of writing it doesn’t appear as if this change is being reflected on their website and T&C’s yet, since we can’t see any new packages being listed and their top tier is still a 500Mbps plan. But hopefully cheaper and faster options will soon follow.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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9 Responses
  1. Avatar photo I love Starlink says:

    Finally a good reason to take broadband with them. You get penalised in referrals and stuff if you don’t take all 3 – now this will be a good highlight when referring friends/family who can get CF in their area

  2. Avatar photo Not Enough Fibre says:

    This must be the result of the collaboration between TalkTalk & the Fibre Cafe announced earlier this year. Nice to see a positive outcome from that.

  3. Avatar photo Sam says:

    Any update on the new BT bombshell?

    1. Avatar photo Ex Telecom Engineer says:

      Which bombshell is that? It can’t be the articles about stripping out Huawei kit costing £500 million, since that’s old news repeating the reported figure telegraphed by BT in 2020.

    2. Avatar photo Ex Telecom Engineer says:

      Like clockwork, the shill sees the BT bat signal and strikes again.

    3. Avatar photo The real Ex Telecom Engineer says:

      I must be famous, it appears I’ve picked up a stalker!

    4. Avatar photo Sam says:

      Them closing down offices in places such as Ipswich and firing native staff in order to open offices in “diverse” cities because the new CEO has a 220k bonus for achieving quotas of non native hirings. It was on the news this weekend

  4. Avatar photo Fat Boy says:

    will the RFS be checked before the install is booked.

    1. Avatar photo Mr Anonymous says:

      Oh yes you can be sure of that, there are new process in place to eradicate the previous issues.

Comments are closed

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