Home
 » ISP News » 
Sponsored Links

Utility Warehouse Sees 374,792 Take their UK Broadband Services

Wednesday, Jun 19th, 2024 (7:29 am) - Score 1,680
utility_warehouse_uk_isp_logo_2020

Energy and communications provider Telecom Plus, which trades as Utility Warehouse (UW), has just published their latest Full Year Results and revealed that their broadband ISP grew its total UK customer base to 374,792 (up by 20.67k in the year) and their mobile base hit 466,216 (up by 72k).

As previously reported (here), the company recently passed the 1 million customer milestone (currently 1,011,489, which is up from 886,579 in 2023) and are now setting their sights on “doubling in size to two million customers … over the medium term“. Most of those take their residential energy services, but we should add UW also has a shrinking base of 20,047 legacy phone line-only customers (down from 21,827).

NOTE: UW’s mobile service is supplied via an MVNO deal with BT (EE), while their fixed broadband (FTTP/C) services are supported by Openreach and CityFibre via PXC (TalkTalk).

The main developments – on the telecoms side – for UW over the last year have included the launch of their first 5G tariff, building out CityFibre as a full fibre (FTTP) broadband partner and improving their Customer Relationship Management (CRM) systems by introducing ‘one-way’ video (i.e. allowing advisors to understand and resolve energy and broadband queries faster by enabling them to see the problem the customer is having).

UW Summary of Broadband and Mobile Services

Broadband

The broadband market remains highly competitive although switching levels remain low. With many people still working from home at least part-time, there remains an added reliance on broadband and WiFi making many consumers fear switching. This reluctance to switch has tempered our broadband growth, although we are pleased to have increased our broadband service numbers to 374,792 over the course of the year.

We are optimistic that the imminent retirement of old legacy copper broadband services in favour of full fibre broadband will give many consumers a reason to switch, and we are already seeing around 48% of new customers now taking a full fibre service.

At our Amplify event in September, we announced the launch of CityFibre which added an additional 3 million properties to our addressable full fibre market. To support this launch we organised a number of ‘town takeovers’ where Partners worked together in areas where full fibre had recently been made available, with more localised campaigns being planned.

Unlike most major broadband providers, we do not impose ‘in contract price rises’ for broadband customers, and we applied a lower price increase to those who are not in contract compared with most other leading suppliers, increasing our relative competitive position. With consumers still focused on a reliable service, we were pleased to be voted 4th in Which? 2024 Best Broadband Survey, and with our WiFi home hub retaining its Which? Best Buy status.

Mobile

The trend in the mobile market continues to be led by ‘SIM only’ plans with many customers choosing to keep their handsets for longer, making our simple sim only offering very attractive. Our competitive and straightforward proposition has led to further strong growth in our mobile business of over 18%, ending the year with 466,216 services.

We introduced 5G on our new Unlimited+ tariff making it one of the best value unlimited deals in the UK, delivering 99.6% population coverage on the EE network. We also increased the amount of data on our Essentials tariff from 5GB to 8GB making it more suitable and competitive for many less intensive mobile users. Customers now also benefit from coverage on some of the London Underground as well as WiFi calling when they are connected to broadband.

We expect mobile service growth to further accelerate during FY25, as we evolve our multiservice offering to give customers access to our multi-service discounts when they take a second mobile sim in their bundles, whereas previously only the first sim counted

Meanwhile, on the financial front, the operator saw total revenue shrink sharply to £2,039.1m (2023: £2,475.2m) – mostly due to the headwinds from a reduction in Ofgem’s energy price cap. Meanwhile gross profit was up 16% to £355.2m (2023: £306.2m) and adjusted pre-tax profit went up 21.5% to £116.9m (2023: £96.2m).

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Leave a Reply

Your email address will not be published. Required fields are marked *

Comment moderation is enabled. Your comment may take some time to appear.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

NOTE: Your comment may not appear instantly (it may take several hours) due to static caching or random moderation checks by the anti-spam system.
Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5706)
  2. BT (3562)
  3. Politics (2595)
  4. Openreach (2340)
  5. Business (2316)
  6. Building Digital UK (2273)
  7. FTTC (2060)
  8. Mobile Broadband (2036)
  9. Statistics (1825)
  10. 4G (1722)
  11. Virgin Media (1671)
  12. Ofcom Regulation (1490)
  13. Fibre Optic (1422)
  14. Wireless Internet (1415)
  15. FTTH (1383)
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon