ICUK Launch Broadband One Touch Switching Platform for UK ISPs

Network operator ICUK, which provides wholesale connectivity solutions to ISPs, has today informed ISPreview that they’ve launched version 22 of their portal (Control Panel) with support for Ofcom’s new consumer broadband and phone migration system – One Touch Switch (OTS).

The change means that ICUK’s resellers can now “effortlessly manage switch messages and customer transitions between service providers,” at least they can once OTS goes live from 12th September 2024 – this is even available to resellers with customers that have third-party services. “To our knowledge we are the only wholesale supplier who is offering our partners a fully managed path to the One Touch Switching hub,” said ICUK’s Paul Barnett to ISPreview.

“This feature streamlines the entire switching process, ensuring a smoother experience for both resellers and their end customers. ICUK has taken a bold step in offering this service without additional charges beyond the standard TOTSCo (Telecoms One Touch Switching Company) fees for services held within the ICUK platform,” said the announcement.

ICUK is a recognised Managed Access Provider (MAP) with TOTSCo, and their software is said to be suitable for supporting OTS regardless of whether you use ICUK’s connectivity and voice services, or a competitor.