New Broadband ISP Carnival Internet UK Finally Goes Live

Back in November 2024 we reported that global tech company Dotlines (Dotlines UK) were preparing to launch a new broadband ISP called Carnival Internet UK during “early 2025” (here). The good news today is that this has now gone live and pledges to donate 1% of customer bills to charities to fight digital poverty in the UK (they’ll also plant one tree or kelp plant for every month a customer stays).

The new provider claims to be “promising ultra-reliable, full-fibre broadband without hidden fees, or mid-contract, annual price increases” and will “reward customer loyalty in unique ways” (as above). The service also “guarantees” that all customers, new or existing, pay the same rate for the same package, with a choice of two different routers and speed options ranging from 100Mbps to 900Mbps speeds at the initial launch.

Like some other ISPs, Carnival appears to have adopted Amazon’s eero range of mesh Wi-Fi routers that incorporate TrueMesh, TrueRoam and TrueChannel technologies. The provider’s “Max” plans also include eero’s fastest, most powerful router yet that supports the latest Wi-Fi 7 standard – the eero Max 7.

Olly Sedden, Director of Product, Commercial and Marketing at Dotlines UK, told ISPreview:

“We believe the broadband industry has long neglected its responsibility to loyal customers and the planet. Carnival Internet’s launch comes at a time when the industry is under scrutiny for rising prices and poor service. By combining sustainability, fairness, and high-performance technology, we hope to lead by example and reshape how broadband providers operate in the UK. Our goal is to build a happy customer community by delivering brilliant, highly automated, and effortless customer experiences – putting people and the planet first.”

In terms of the packages on offer, Carnival’s services start at £35 per month for a 115Mbps (20Mbps upload) pro package on a 24-month term with £20 one-off setup fee, which rises to £45 for their top 1000Mbps (115Mbps) tier. The Max packages tend to cost an additional £5 per month to get that Wi-Fi 7 router. So far as we can tell, these are Openreach based FTTP packages.

There is a link at the bottom of their web page to a “Price & charges list” too, but this returned a page not found error when we tried it while writing this article. Otherwise, in a market that is already crowded with choice, it may be a challenge for any newcomer to get noticed. But this one does at least have some strong backing behind it.