Altnet Broadband ISP Toob Wins Two North East Contact Centre Awards
Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of South England and also harnesses CityFibre’s network in other areas, have today announced that they’ve won two awards at the North East Contact Centre Awards (NECCA) 2025.
The full-fibre provider, and their dedicated Contact Centre in Stockton-on-Tees, were recognised in the individual and organisational categories, winning the Contact Centre of the Year Award (<250 seats in a single site) and, meanwhile, Customer Service Manager, Steven Pack, also collected the Contact Centre Manager of the Year Award at the event.
The network operator, which has so far connected 100,000 customers and built its own fibre to reach c.256,000 premises (estimated), is currently being financed through equity from funds managed and advised by the Amber Infrastructure Group, as well as a debt financing provided by Ares Management’s Infrastructure Debt (here). At the end of 2023 this mix of equity and debt reflected a total commitment of £395m.
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Nick Parbutt, CEO & Founder of toob, said:
“Our team work relentlessly to provide the best customer experience, and these 2 awards show just how far we have come in the last two years since opening our Stockton office.
This is fantastic recognition for the whole Stockton team, for all the hard work that they’ve put in supporting our customers and building the reputation we have for delivering excellent service. A special mention for Steven too. He’s led our operation in Stockton from day one. His passion for the business and ambition to provide the best customer experience makes his Award as Contact Centre Manager of the Year very well deserved.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Toob are very good however there are some really annoying things they did.
despite building their own network to southampton, portsmouth, fareham, and reading. they missed out netley, hedge end and hamble.
the one small area of west end in southampton was due to be built according to their map (it was red). however ‘just like that’ it vanished. No matter how many times I emailed/called – no answer.
I thenr ealise they switched to using cityfibre and so those areas now fall under ‘if they can get cityfibre’.
cityfibre are in hedge end but no plans to do my area in hedge end. so for now openreach g-pon it is. but it has arrived to netley/bursledon/hamble and they can receive it.
If you were to capitalise place names then we’d ne able to tell Hedge End from the end of a hedge.