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Study Finds Most UK Consumers Unaware of ADR Complaints Scheme

9th August, 2013 (4 Comments)

The UK communications regulator has today published a new GFK study into the performance of their Alternative Dispute Resolution (ADR) consumer complaint handler schemes, which found that only 25% of fixed broadband ISP customers that were considered eligible to use an ADR were actually aware of it.

BT Sign GBP27m Contract for Superfast Broadband in Derbyshire UK

9th August, 2013 (9 Comments)

BT has today signed another state aid supported £27 million scheme with Derbyshire County Council (DCC), which aims to help expand the coverage of their fibre optic (FTTC/P) based broadband network to reach 95% of local premises by the end of 2016.

Oxfordshire UK Publish Map to BT and BDUK Superfast Broadband Rollout

9th August, 2013 (3 Comments)

The state aid supported £25 million Better Broadband for Oxfordshire programme, which was signed last week (here) and aims to bring superfast internet access (25Mbps+) to 90% of Oxfordshire by the end of 2015, has published a map of the expected rollout locations.

ISP Sky Broadband UK Strips International Calls from Sky Talk Anytime

9th August, 2013 (1 Comment)

New customers looking to add the Sky Talk Anytime calls option to their broadband and phone service will, effective from Tuesday next week, no longer be able to benefit from unlimited calls to geographic landlines in 22 international destinations. But the price stays the same.

UPD ISPs Support New Broadband Switching Fix But Say Problems Remain

9th August, 2013 (0 Comments)

Ofcom’s proposal to introduce a new harmonised Gaining Provider Led (GPL) solution for swapping broadband and phone provider has been given a warm welcome by most ISPs. But some providers’ fear that they could be left to chase vanishing customers for payments or that the system may soon end up being out of date.

UK Government to Finally Repeal ISP Website Blocking Powers

9th August, 2013 (5 Comments)

Hidden deep within the text of the government’s new Draft Deregulation Bill 2013, which proposes to abolish UK regulation that’s “no longer of practical use” or is a threat to the economy, can be found a small line that would finally repeal the controversial Digital Economy Act 2010’s powers for enforcing mandatory website blocking upon ISPs.

36 Million UK Adults Access the Internet Daily But Millions Don’t Want It

8th August, 2013 (0 Comments)

The Office for National Statistics has today published its annual ‘Internet Access – Households and Individuals‘ report, which found that 73% of adults in Great Britain (36 million) go online every day (up from 20m in 2006) and 83% (21m) of homes have an Internet connection (up from 80% in 2012 and 57% in 2006).

UPD3 Ofcom UK Reveal Chosen Solution for Easier Broadband ISP Switching

8th August, 2013 (4 Comments)

The UK telecoms regulator has today revealed their chosen method for making it “simpler and more reliable” for consumers to switch phone or broadband ISP. As expected Ofcom has decided to adopt a Gaining Provider-Led (GPL) switching process that will put most of the power into the hands of your new provider instead of the old one.

Kent UK Wireless ISP VFast Launches New Website and Details Packages

8th August, 2013 (0 Comments)

Fixed wireless broadband ISP VFast (Orbitalnet), which covers most of Kent in south east England, has launched a sleek new website that’s significantly more informative than their old one and which even details their internet access packages (the old site only revealed this after a postcode check).

EE UK to Increase Standard Home Broadband Speeds up to 16Mbps

8th August, 2013 (1 Comment)

Mobile operator and ISP EE (Everything Everywhere) looks set to follow Sky Broadband and some other ISPs by quietly increasing the advertised download rate (“typical speed“) of their standard (ADSL2+) based packages “up to” 16Mbps (Megabits per second).

Vodafone UK Joins O2 to Launch 4G LTE Mobile Broadband on 29th August

7th August, 2013 (0 Comments)

Mobile operator Vodafone UK has announced that its new 4G (LTE at 800MHz) based Mobile Broadband network will officially launch on 29th August in London (though their first 4G-ready plans will be available from 12th August) and it will aim to cover 12 further cities by the end of 2013.

UPDATE UK Fixed Line Home Broadband ISP Speeds Hit 14.7Mbps Says Ofcom

7th August, 2013 (44 Comments)

Ofcom has published its latest biannual report into the real-world performance of fixed line broadband ISP speeds in the United Kingdom, which found that the average internet download rate had climbed to 14.7Mbps (Megabits per second) and that’s up from 12Mbps six months earlier (+22%). But rural areas continue to suffer from slow speeds.

The Best UK Student Broadband and Phone Solutions for a New Term

7th August, 2013 (3 Comments)

It’s that time of year again. No sooner than you’ve finished school, returned from college or come home from University then you’ll have to start thinking about a new broadband and phone service for the next term. Naturally BT and Virgin Media have begun promoting their own solutions with 9 month contract terms but there are other options.

300Mbps UK Fibre Optic BT Infinity 4 Broadband ISP Product Surfaces

6th August, 2013 (16 Comments)

The new 300Mbps capable Fibre-to-the-Premises (FTTP/H) based and £50 a month fibre optic broadband product from BT Retail, which is called BTInfinity 4, now has a page on the ISP’s website but don’t all rush at once because you probably don’t live in an area where the service is available.

Do New UK Consumer Rules Clash with ISP Internet Censorship Proposals

6th August, 2013 (4 Comments)

The government has today proposed new amendments to the Consumer Protection Regulations (Unfair Trading) that, among other things, would “ban pre-ticked tick boxes for extras that the consumer may not want or need“. But that’s precisely what big broadband ISPs have been told to do with their network-level filtering solutions.

UK Countryside Alliance Poll Claims Broadband Upgrade to Kickstart Economy

6th August, 2013 (2 Comments)

A new ComRes survey of 2,016 adults in Great Britain has found that 80% of people (rising to 85% in rural areas) expect that rolling out faster broadband across the whole of the United Kingdom would improve the economy. But 69% say that the focus should be on ensuring that everyone can get connected first (i.e. before tackling better speeds).

Suffolk UK Bring BDUK and BT Superfast Broadband Upgrades Forward

6th August, 2013 (9 Comments)

The Suffolk County Council has confirmed that its state aid supported £40 million contract with BT, which aims to make superfast fibre broadband services available to 85-90% of local homes and businesses by the end of 2015, has connected its first street cabinet and will now be able to connect 16 areas by September 2013 (3 months ahead of schedule).