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Ofcom – 1 in 12 UK adults use AI to help manage their telecoms services

25th September, 2026 (0 Comments)

The UK telecoms regulator, Ofcom, has today published the results of their initial assessment of AI’s impact on telecoms customers so far and how AI in the telecoms customer journey may evolve in future. Among other things this reveals that 53% of online UK adults use AI, with 8% using it to help manage their telecoms (broadband, mobile and phone) services.

TalkTalk issue strategic update on sale of UK broadband and PXC businesses UPDATE

25th September, 2026 (20 Comments)

The debt-strained TalkTalk Group, which is still in the process of trying to sell both their consumer broadband ISP business and PXC (PlatformX Communications) wholesale business, has this morning issued a “Strategic Update” on the process that makes clear the effort is still live and will be concluded “imminently“. Details remain in short supply.

Keep On Roaming add EU roaming feature to multi-operator UK eSIM plan

25th September, 2026 (10 Comments)

Mobile travel-focused eSIM provider Keep On Roaming has informed ISPreview that their Sidekick plan, which is designed to act as a backup for your main UK mobile plan and gives you access to EE, O2, Vodafone and Three UK when your main mobile service isn’t available, has now added support for roaming across the EU, EEA and Switzerland “at no extra cost“.

Openreach confirm post-January 2027 measures for UK analogue phone switch-off UPDATE2

24th September, 2026 (14 Comments)

Network access provider Openreach (BT) has today outlined the next stage of their closure preparation for the old Public Switched Telephone Network (PSTN), which helps to confirm the plan and service pricing that will occur for consumers that fail to migrate to a modern IP-based digital line alternative by the early 2027 closure deadline.

Opus Broadband allegedly tables £100m offer for broadband ISP TalkTalk

24th September, 2026 (10 Comments)

A new report claims that UK ISP Opus Broadband, which was previously reported to have been working with investment firm Alchemy Partners on a potential c.£250m bid for TalkTalk’s consumer business, before later walking away, has now allegedly tabled a cut price bid of around £100m for the debt-strained internet provider.

concept of wireless radio Internet. 5G mobile technologies by 123rf

nPerf study names EE best for 4G and 5G mobile coverage in the UK

24th September, 2026 (9 Comments)

France-based benchmarking firm nPerf has today published the results from a new study they conducted into 4G and 5G mobile (mobile broadband) coverage across the United Kingdom, which found that EE delivered the best reach for both network technologies. The results took account of both population and geographic network coverage.

Internet Danger Websites with Scam Ads and Malware

Ofcom UK probe Vonage and Voxbone after scammers misuse phone numbers

24th September, 2026 (7 Comments)

The UK telecoms and media regulator, Ofcom, has today opened two separate investigations into cloud and VoIP phone providers Vonage (Vonage Business Limited) and Voxbone SA – here and here, which centres on a concern that telephone numbers held by the companies are being “misused, including to perpetrate scams“.

Project Gigabit BDUK Funded Digital UK Broadband Map

Sept 2026 Contract Progress of UK’s Project Gigabit Broadband Rollout

24th September, 2026 (5 Comments)

The Government’s Building Digital UK (BDUK) office has today published the September 2026 update on the delivery progress of contracts awarded under their £5bn Project Gigabit broadband rollout scheme. The update reveals that some 318,000 contracted premises (up from 296,770 in Aug 2026) have so far been covered out of a planned total of 846,770 (38% complete).

Virgin Media O2 UK launch a new AI voice agent to support broadband fault calls

24th September, 2026 (6 Comments)

UK ISP Virgin Media (O2) have this morning followed yesterday’s news from Liberty Global by announcing the expected launch of a new AI voice agent, which will initially be deployed to support selected broadband fault calls (i.e. helping customers get routine issues resolved more quickly) and will later “gradually” be expanded to cater for other issues.

Starlink broadband dish terminal facing space - website screenshot

Sharp developing universal satellite broadband dish to connect with Starlink

24th September, 2026 (2 Comments)

Japanese electronics giant Sharp has revealed that it’s developing a compact satellite terminal (dish / antenna) that will technically be able to connect to multiple different satellite communications networks, potentially including Starlink, OneWeb, SES and others. The goal is to make it easier for customers to switch between different networks as competition grows. Easier said than done.

Airspan Networks acquires assets of wireless UK broadband firm Cambium Networks

24th September, 2026 (0 Comments)

Over a week has now passed since Cambium Networks, which specialised in providing wireless broadband (FWA) and Wi-Fi style technologies globally and to broadband ISPs in the UK, collapsed into administration. But Florida-based Airspan Networks Holdings has now acquired several of the company’s key product assets and hired over 135 of their employees.

Vodafone UK partners under pressure from Oct 2026 withdrawal of legacy copper services

24th September, 2026 (5 Comments)

The wider industry is currently heavily focused on Openreach and BT’s looming end date for the old analogue phone and legacy broadband network (PSTN/WLR), which is due to be switched-off on 31st January 2027. But wholesale provider Vodafone (VodafoneThree) has set a more ambitious target of 1st October 2026 and it’s putting pressure on some of their ISP partners.

Tax on uk broadband and IT by 123rf ID39017489

Government considers £11 monthly UK broadband fee to fund BBC TV UPDATE

23rd September, 2026 (113 Comments)

The Government is reportedly considering the introduction of an £11 (monthly) “Home Internet Levy” on existing consumer broadband bills to replace the existing BBC TV licence fee. The idea is understood to have been proposed to the Culture Secretary, Lisa Nandy, by the cross-party Social Market Foundation (SMF) think-tank.

AI Chat and Support System by 123rf ID233196570

Virgin Media UK co-parent Liberty Global adopt new AI chatbot for support

23rd September, 2026 (11 Comments)

The co-owner of UK broadband, pay TV and mobile giant Virgin Media (O2), Liberty Global, has today announced that they’ve signed a 3-year “strategic partnership” to adopt Sierra‘s conversational AI platform across their various operating companies, which is intended to make customer interactions “easier, more intuitive and more effective“.

Grain expands 2Gbps UK full fibre broadband network in Oldham, Manchester

23rd September, 2026 (0 Comments)

Carlisle-based alternative broadband provider Grain (Grain Connect) have begun a new phase to expand their 2Gbps speed point-to-point full fibre (FTTP) network in the the large town of Oldham (Greater Manchester), which already covers areas such as Failsworth, Limeside, Hollins, Coppice, Glodwick, Spring Hill, and Moorhey.

Fibre sense Lightsonic water leak detection mobile app

Southern Water harness Openreach’s UK fibre broadband network to detect leaks

23rd September, 2026 (5 Comments)

Utility company Southern Water, which supplies drinking water to millions of customers across the South of England, has announced that they’ve deployed Lightsonic’s technology that works by harnessing Openreach’s (BT) existing fibre optic broadband network to help detect underground water leaks in pipes.

New study benchmarks Malware blocking by free third-party DNS providers

23rd September, 2026 (14 Comments)

A new study has been published that attempts to benchmark the effectiveness of several popular and free third-party Domain Name Service (DNS) providers to see how effective they are at blocking 100 malware and phishing websites (whittled down from an original list of 41,000 to reduce the risk from false positives). The results make for an interesting read.