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Latest ISP News

LilaConnect Joins the Prime Fibre Network on Grosvenor’s London Estate

12th Sep, 2023 (4 Comments)

Broadband ISP LilaConnect, which is primarily associated with VX FIBER‘s rollout of a new Fibre-to-the-Premises (FTTP) network in England, has this week become the latest internet provider to join Prime Fibre‘s open access network – serving residents in Mayfair and Belgravia (Grosvenor’s London Estate).

Vorboss Engineers Carrying Optical Fibre

UK ISP Vorboss Discount 10Gbps Price for Small London Businesses

12th Sep, 2023 (1 Comment)

Network builder and UK broadband ISP Vorboss, which is investing £300m to deploy their 100Gbps full fibre network – dedicated to business – across central London (they’ve already built over 500km of fibre since 2020), has launched a big discount on their 10Gbps tier for start-ups, schools, NGOs and SMEs etc.

Vodafone Shift Some UK Customer Care to Egypt and South Africa

12th Sep, 2023 (29 Comments)

Broadband ISP and mobile network operator Vodafone are to shift some of their Customer Care teams from the UK to South Africa and Egypt. The outsourcing move, which is planned to take place in November 2023, may help to lower the operator’s costs but will also put hundreds of jobs at risk.

Broadband ISP File Sanctuary Cuts UK FTTP and SOGEA Prices

12th Sep, 2023 (5 Comments)

Internet provider File Sanctuary has just informed us that they’re lowering prices for both new and existing customers on their Openreach based Fibre-to-the-Premises (FTTP) and SOGEA (FTTC) broadband packages. The ISP is also dropping the price with immediate effect for those who are mid-contract – the opposite of what big ISPs do.

Exascale Expand FTTP Broadband to South of Telford and Wrekin

11th Sep, 2023 (4 Comments)

Shropshire-based UK ISP and alternative network provider Exascale, which has already built their own gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to around 2,000 premises (mostly around Telford and Wrekin), has announced that they’re moving their network build further south.

Investment Firm KKR Gives Broadband ISP TalkTalk a £75m Boost

11th Sep, 2023 (3 Comments)

Budget UK ISP TalkTalk, which is currently already in the process of trying to deal with pressure from its existing debts by selling off parts of their business (here and here), managed to secure some vital support at the end of last week after global investment firm KKR agreed to provide them with a £75m non-recourse financing facility.

Questions Raised over Anti-Piracy Data Sharing by Sky Broadband UPDATE

11th Sep, 2023 (19 Comments)

A new report has claimed that UK ISP Sky Broadband could be providing, as part of wider anti-piracy measures, more private customer and related financial data to rights-holders and / or related third-party groups than many consumers may be either aware of or comfortable with.

Full Fibre ISP Gigaclear Expands Rollout into Rural Hampshire UK

11th Sep, 2023 (0 Comments)

Rural focused broadband ISP Gigaclear, which has already built a gigabit-capable Fibre-to-the-Premises (FTTP) network to 450,000 UK premises passed across 24 counties, has added the large village of Kingsclere in Hampshire to their current rollout plan – adding another 1,500 premises upon completion. But they’re not the only locations.

BDUK Refine Picture of Gigabit Broadband Notspots in Key UK Cities

11th Sep, 2023 (21 Comments)

The Government’s Building Digital UK agency has published the outcome of last year’s reviews into several key urban areas under their £5bn Project Gigabit broadband rollout, which looked to identify which parts of Greater London, Merseyside and Greater Manchester, Newcastle and Birmingham might be left unserved.

Broadband ISP TalkTalk Start FREE Automatic UK FTTP Upgrades

9th Sep, 2023 (90 Comments)

Back in 2022 we reported that budget UK broadband ISP TalkTalk was running a new trial (here), which gave “some” existing customers a free automatic upgrade to full fibre (FTTP) broadband – provided they were covered by the network and didn’t already have such a package. But fast-forward 13 months and this is no longer just a trial.

Sheffield City Council Order CityFibre to Cease Noisy Night Work

8th Sep, 2023 (46 Comments)

The Sheffield City Council (SCC) has ordered CityFibre to cease its roll-out of a new 10Gbps capable full fibre (FTTP) broadband ISP network in part of the South Yorkshire (England) City, which occurred after its contractor breached a permit and allowed night works to continue on well past the 11pm limit.

EE UK Extend 4G and 5G to West End London Underground Stations

8th Sep, 2023 (10 Comments)

Mobile operator EE (BT) has just announced that their ongoing deployment of a 4G and 5G (mobile broadband) network on the London Underground – in partnership with Boldyn Networks and Nokia – has now reached the first West End stations, starting with Oxford Circus and Tottenham Court Road. But more will follow.

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Ofcom Summer 2023 Study – Full Fibre Broadband Covers 52% of UK

7th Sep, 2023 (25 Comments)

Ofcom’s summer 2023 study of UK fixed broadband and mobile coverage has reported that “full fibre” (FTTP) now reaches 52% of the UK (up from 48% in Jan 2023), while 75% are within reach of a gigabit-capable network (up from 73%) and 76-85% of premises can get an outdoor 5G signal from at least one operator (up from 73-82%).

Virgin Media O2 UK Reveals Plan to Switch Off 3G from 2025

7th Sep, 2023 (37 Comments)

Mobile operator O2 (Virgin Media / VMO2) has today become the final operator to reveal their plan for switching off the old 3G mobile (mobile broadband) network, which unlike their rivals is a process that won’t actually begin until 2025. The withdrawal will then occur in phases, with completion by the end of that same year.

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Survey Claims 21.7 Million UK People Hit by Broadband Outages

7th Sep, 2023 (8 Comments)

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has claimed that over 21.7 million people experienced “broadband outages” of 3 or more hours over the last year – double 2022’s figure of over 11m. This stopped 15% of respondents from working and is estimated to cost the economy £2bn (lost productivity).

Broadband Users Left Upset or Confused After Speaking to their ISP

7th Sep, 2023 (18 Comments)

A new Attest survey of 1,000 UK broadband bill payers, which was commissioned by full fibre ISP Hyperoptic and conducted between 25th to 29th August 2023, has claimed that 25% of broadband customers feel furious, upset or confused after speaking to their internet provider, yet just 5% are in the process of switching.

Openreach Complete Build Phase of Wales Full Fibre Contract

7th Sep, 2023 (5 Comments)

The Welsh Government (WG) has released a new update on the £52.5m Phase 2 Superfast Cymru contract with Openreach (BT), which confirms that the “build phase of the contract has now concluded” and a total of 37,497 extra premises (up from 36,869 in Q1) have gained access to their full fibre (FTTP) broadband ISP network.