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Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

7th Apr, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

The Hidden Catch to Zero Rated UK Mobile Data on NHS Sites

7th Apr, 2020 (3 Comments)

Over the past few weeks all of the major UK mobile operators (O2, Vodafone, etc.) have responded to the Coronavirus (COVID-19) crisis by, among other things, zero rating (no charge) data usage on specific support websites (e.g. NHS). But this doesn’t always work as advertised and can still eat into your allowance.

Three UK Launch 4G Home Broadband Plan with 1 Month Term

6th Apr, 2020 (15 Comments)

Mobile operator Three UK has, as part of its response to the COVID-19 crisis, launched a new “unlimited” 4G or 5G “Home Broadband” plan with a monthly rolling contract option (intended to complement the previous 12 and 24 month terms). A special plan has also been launched for use by NHS workers.

Virgin Media UK Gives All TV Customers 18 Extra Channels Free

6th Apr, 2020 (3 Comments)

Customer’s of Virgin Media’s broadband ISP network, specifically those who also take their Pay TV service, may be pleased to know that the operator is giving all of them access to 18 of their “most popular entertainment channels” at no extra cost until 2nd May 2020.

ISP BT Commits to Protect UK Jobs and Pay During COVID-19

6th Apr, 2020 (7 Comments)

Telecoms giant and broadband ISP BT has today gone further in its response to the Coronavirus (COVID-19) crisis by pledging that “no employee” will lose their job in the “foreseeable future” (defined as “at least the next three months“) and continuing to “pay all employees’ salaries in full” (i.e. no publicly funded “furlough“).

COVID-19 – UK Government Gets Tough on Criminal 5G Vandals

6th Apr, 2020 (0 Comments)

Over the past couple of weeks the increasingly absurd anti-5G campaign has taken a chilling turn. Videos have emerged of arson against several UK mobile masts and engineers being abused while doing their jobs. The criminal activity has been fuelled by a bogus conspiracy theory that links the spread of COVID-19 to the 5G roll-out.

COVID-19 – Openreach Update on Future G.fast and FTTP Plans

6th Apr, 2020 (22 Comments)

In an unsurprising development Openreach (BT) has informed UK broadband ISPs that, due to the current COVID-19 (Coronavirus) crisis, future G.fast and Fibre-to-the-Premises (FTTP) build plans beyond last month “are not available.” Related engineering work to extend the network continues but has been scaled-back.

Rural ISP Gigaclear Signs £525m Long-Term Funding Strategy

3rd Apr, 2020 (13 Comments)

Rural UK full fibre (FTTP) broadband ISP Gigaclear, which since last year has been working with their investment partner Infracapital to develop a “long-term funding strategy” (including an assessment of further debt funding), has today confirmed to ISPreview.co.uk that they’ve secured £525m in financing.

Virgin Media UK Launch WiFi Calling for Mobile Customers

3rd Apr, 2020 (24 Comments)

Customers of Virgin Mobile UK (Virgin Media), specifically their Pay Monthly subscribers, may be pleased to know that the operator has today launched the ‘Wi-Fi Calling‘ feature on their service at no additional cost, with usage deducted from your existing airtime allowance. But you’ll need a supporting Smartphone to benefit.

Tesco Mobile UK Gives Away Free Unlimited Off-Peak Calls

3rd Apr, 2020 (18 Comments)

The mobile wing of Supermarket giant Tesco, Tesco Mobile, has today announced that they’re giving free “unlimited” evening and weekend calls to all 5.2 million of their customers, which is intended to help them stay connected with their loved ones during the Coronavirus (COVID-19) lockdown.

NOW TV Add National Geographic Channel to Streaming Service

3rd Apr, 2020 (3 Comments)

Sky’s sibling UK ISP and TV streaming service, NOW TV (NOW Broadband), has just added the ‘National Geographic Channel‘ to their existing Entertainment Pass, which costs £8.99 per month. The additional Pay TV channel replaces Nat Geo Wild. As usual this covers both the live channel and a related slate of on-demand content.

Q1 2020 Opensignal Study Names EE as Best UK Mobile Network

2nd Apr, 2020 (3 Comments)

Mobile operator EE (BT) has predictably topped the latest Q1 2020 report from Opensignal, which analysed crowd-sourced data over a 90 day period (starting 1st December 2019) to identify operators with the best UK 3G, 4G and 5G availability, mobile broadband speed and latency performance etc.

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GWS Ranks 33 UK Cities for Business Based Mobile Network Use

2nd Apr, 2020 (3 Comments)

A new study by Global Wireless Solutions (GWS) has examined mobile network (mobile broadband) performance for business connectivity across 33 UK cities, which among other things attempts to identify the best one for remote working. Overall Liverpool came top, while London only managed to rank 25th and Dumfries was bottom.

COVID-19 Netgem TV and Vodafone Update on Internet Traffic

2nd Apr, 2020 (1 Comment)

Both Netgem TV and UK telecoms giant Vodafone have separately today released some updated statistics on the impact that the COVID-19 (Coronavirus) crisis is having on broadband and video streaming usage, which has naturally seen a big increase since the situation began because many people are now stuck at home.

Ofcom Relaxes UK Broadband ISP Protections During COVID-19

2nd Apr, 2020 (3 Comments)

The UK telecoms regulator, Ofcom, has softened some of their key consumer protection rules for broadband ISPs and mobile network operators, although their new light-touch approach to enforcement will only remain so long as the current COVID-19 (Coronavirus) lockdown persists.

Vodafone UK in Welcome U-Turn Over Turkey Roaming Hike

2nd Apr, 2020 (40 Comments)

Mobile operator Vodafone UK has done a welcome U-turn over their planned price hike for roaming customers in Turkey, many of whom had been left stranded by the mass cancellation of flights and would soon have been hit by a new £6 per day charge (here). But that price change has now been delayed.

O2 UK Ends Long Relationship with Carphone Warehouse

1st Apr, 2020 (22 Comments)

Mobile operator O2 UK (Telefonica) has officially cut its commercial ties to the Carphone Warehouse (Dixons Carphone) after two decades of working together. The two had been in the process of negotiating terms for a future contract renewal but have been unable to reach an agreement.