Home » UK ISP News Archive » Article Tag: Advertising Standards (307 Posts)

Articles for Category Tag - Advertising Standards

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New Ofcom Rule on Misleading “Fibre” Terminology Puts Spotlight on Ads Watchdog

17th September, 2024 (15 Comments)

The UK Advertising Standards Authority (ASA) has told ISPreview that they’re “keeping a watching brief” on how Ofcom’s recent move to clampdown on confusing uses of “fibre” terminology (here) may impact their own guidance on advertising claims. But at present, the ASA and Ofcom’s position still appear to be in some conflict.

Ofcom UK to Enforce Rules on Misleading Use of “Fibre” Broadband UPDATE

15th September, 2024 (68 Comments)

The UK telecoms and media regulator, Ofcom, will tomorrow begin enforcing new rules that will only allow broadband ISPs to use terms like “fibre” and “full-fibre” on their websites, and in contracts, if their network brings the fibre optic cables all the way to your home (i.e. FTTP, FTTH and also FTTB).

NOW TV Ad Banned for Failing to Make Clear that Plans Included Ads

31st July, 2024 (1 Comment)

The Advertising Standards Authority (ASA) has banned a website advert for internet streaming and broadband provider NOW TV (aka – NOW Broadband), which is a sibling of Sky UK, after it was found to have failed to clearly set out that their basic TV plans (subscriptions) included ads (unless you paid extra for the ‘Boost’ upgrade).

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Ofcom UK Approve Plan to BAN Some Mid-Contract Broadband Price Hikes UPDATE2

19th July, 2024 (25 Comments)

The UK telecoms regulator, Ofcom, has today finalised their earlier proposal to BAN phone, mobile, pay TV and broadband ISPs from doing mid-contract price hikes that are linked to inflation and percentage changes. The plan is to introduce this change from 17th January 2025, before the next round of annual price increases typically hit.

ASA Ban Misleading Full Fibre Claim from UK Wireless ISP 6G Internet

6th March, 2024 (14 Comments)

The Advertising Standards Authority (ASA) has banned another advert for UK fixed wireless broadband ISP 6G Internet (IX Wireless), albeit this time for sending out a “misleading” leaflet promotion that claimed the provider offered “Full Fibre Speed Broadband” (Full Fibre is a term that’s typically only be used by FTTP networks).

New Data Indicates Sharp UK Decline in Broadband ISP Switching

1st March, 2024 (17 Comments)

A new study by Broadband Genie, which harnesses data from actual consumer migrations, has claimed that there was a decrease of 38% in broadband ISP switches during the period of 15th December 2023 to 12th February 2024 and as a result UK bill payers are estimated to be £53m worse off in lost savings.

ASA Bans Zzoomm Broadband Ad Over Misleading Savings Claim

10th January, 2024 (10 Comments)

The UK Advertising Standards Authority (ASA) has today banned a direct mailing advert for alternative full fibre network and ISP Zzoomm, which compared their 150Mbps broadband package with BT’s 35Mbps Fibre 1 service, after it was found to have contained “misleading” savings claims.

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ASA Enforce New Mid-Contract Price Hike Rules for UK Broadband ISPs

14th December, 2023 (8 Comments)

The Advertising Standards Authority (ASA) will tomorrow officially begin to enforce new guidance for how UK broadband ISPs and mobile network operators should communicate mid-contract prices hikes to consumers, which could make such policies clearer and more transparent. But it arrives as Ofcom move (here) to ban the practice.

New Ofcom UK Rules to STOP Misleading Use of “Fibre” Broadband UPDATE

13th December, 2023 (57 Comments)

The UK telecoms, media and internet content regulator, Ofcom, has today introduced new guidelines that will effectively only allow broadband ISPs to use terms like “fibre” and “full-fibre” on their websites, and in contracts, if their network brings fibre optic cables all the way to your home (i.e. FTTP / FTTH).

ASA UK Ban Virgin Media’s Misleading Fastest WiFi Guarantee Claims

13th December, 2023 (12 Comments)

A complaint by Vodafone has prompted the Advertising Standards Authority (ASA) to investigate and ultimately ban a series of adverts for Virgin Media’s (VMO2) UK broadband ISP products after some of them “misleadingly” claimed to be offering the “fastest WiFi Guarantee of any major provider“.

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Ofcom Find 380,000 UK Homes on Cheaper Social Broadband Tariffs

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

Ofcom UK BAN Some Mid-Contract Broadband and Mobile Price Hikes UPDATE6

12th December, 2023 (45 Comments)

The UK communications regulator, Ofcom, has today published the outcome of their review into whether mid-contract price hikes that are linked to inflation give mobile and broadband ISP customers enough certainty and clarity about what they can expect to pay. Suffice to say, they’re effectively banning the practice.

85 Percent of UK Says Mid-Contract Telecoms Price Hikes are Unfair

2nd November, 2023 (35 Comments)

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has today claimed that 85% of broadband ISP and mobile customers view annual price rises as “unfair” and 87% think they should be allowed to leave their provider penalty free if they raise prices mid-contract.

Which? Launch Campaign to Ban Mid-Contract Broadband Price Hikes

6th October, 2023 (56 Comments)

Consumer magazine Which? has today launched the “Right to Connect” campaign, which accuses UK mobile and broadband providers of “duping consumers with their sneaky mid-contract price hikes” and is instead calling on the regulator, Ofcom, to “ban this practice” and deliver generally “clearer and fairer pricing“.

VOXI Confuse Customers with Incorrect £10 Unlimited Data Offer

16th September, 2023 (15 Comments)

Some of VOXI’s existing contract-free mobile operator customers, which is a UK virtual operator (MVNO) sibling of Vodafone, have complained after the provider appeared to misleading offer them a £10 unlimited data (mobile broadband) deal to prevent them from switching away – only to later decline to honour it.

Ads Watchdog Bans EE’s Misleading No.1 UK 5G Network Claims

23rd August, 2023 (8 Comments)

A series of complaints, most of which came from rivals Three UK and Vodafone, has prompted the UK Advertising Standards Authority (ASA) to investigate and ban several old adverts for EE’s mobile network over “misleading” promotions, which claimed that it was the “No.1” network for 5G.

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What is “Fibre” Broadband? UK ISPs Respond to Ofcom’s Call for Clarity

22nd August, 2023 (56 Comments)

A few months ago Ofcom launched a new consultation that proposed to only allow broadband ISPs to use the terms “fibre” and “full-fibre” on their sites and in contracts “if their network uses fibre-optic cables all the way from the exchange to the home” (FTTP). But feedback suggests that the biggest providers are not supportive.