Home » UK ISP News Archive » Article Tag: Awards (587 Posts)

Articles for Category Tag - Awards

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

Parliament UK Building at Dusk in London 2021

MedUX Study Tests UK 5G Mobile Network Performance in London

17th January, 2024 (4 Comments)

Network testing and benchmarking firm MedUX has today published new research, which examines the performance and quality of 5G (mobile broadband) networks – including EE (BT), O2 (VMO2), Vodafone and Three UK – across London. The results indicate that EE is leading the pack in most areas, at least in the UK’s capital.

mobile network speed test on UK smartphone

StreetWave Name Three UK Fastest for Mobile Data in Edinburgh

17th January, 2024 (8 Comments)

Mobile network analysts at Streetwave have published the results of a new real-world benchmark into mobile network performance across the city of Edinburgh in Scotland, which concluded that Three UK delivered the “fastest network” (mobile broadband) across most homes. But Vodafone had the fastest average upload speeds.

The 2023 vs 2022 Top Fastest UK Mobile and Broadband ISPs

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

EE Retain Best Mobile Provider Crown in Connect’s 2024 UK Network Test

13th December, 2023 (16 Comments)

Connect has today published their annual UK Mobile Network Test 2024 study, which used a range of different benchmarks to test 4G (voice and data / broadband) and 5G service performance across 19 cities, 38 towns and along over 10,400km of major roads. Overall, EE managed to come top again, while O2 (VMO2) continued their trend of being bottom.

Opensignal Rate UK Broadband ISPs by Quality and Speed

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

INCA Reveal Winners of the 2023 UK AltNet Broadband ISP Awards

22nd November, 2023 (11 Comments)

The Independent Networks Co-operative Association (INCA) has today unveiled the list of winners from their annual 2023 INCA Awards event, which aims to recognise and celebrate the best alternative networks (altnets) and ISPs from across the UK. Suffice to say that it was a good night for Ogi, Freedom Fibre, Airband, CityFibre and others.

ISPA Names WINNERS of the 2023 UK ISP Internet Industry Awards UPDATE

10th November, 2023 (37 Comments)

The UK Internet Service Providers Association (ISPA) has this morning revealed the winners of their 25th annual 2023 internet industry and broadband awards, which among other things saw several ISPs taking home more than one award across different categories, including Hyperoptic, CommunityFibre and Brsk.

StreetWave Name EE UK Fastest for Mobile Data in Hammersmith & Fulham

7th November, 2023 (3 Comments)

Mobile network analysts at Streetwave have published the results of a new real-world benchmark into mobile network performance across Hammersmith & Fulham in London, which concluded that EE delivered the “fastest network” (mobile broadband) across most homes, while Three UK came last.

woman customer complaints call center vector illustration eps 10

Ofcom Shames Vodafone in Q2 2023 Broadband Complaints Table

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

AltNets Pickup Wins at UK WISPAs 2023 and Comms National Awards

3rd October, 2023 (8 Comments)

A couple of separate industry award events have just recently been held – the UKWISPA Awards 2023 and Comms National Awards – both of which saw various UK alternative broadband network builders and ISPs picking up wins across various different categories.

Comms Council UK Name Best 2023 VoIP Provider Award Winners

28th September, 2023 (4 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today revealed the winners of their 15th annual 2023 awards event.

Opensignal Name UK Best 4G and 5G Mobile Networks for H2 2023

28th September, 2023 (12 Comments)

Opensignal has published their latest biannual Mobile Network Experience Report for H2 2023, which benchmarks the 4G and 5G (mobile broadband) services from all four primary UK mobile operators – EE, Vodafone, O2 and Three UK – to find which ones deliver the best performance. Overall, EE and Three UK seem to fair the best.

Connected Britain Reveals 2023 Broadband Award Winners

22nd September, 2023 (3 Comments)

The annual Connected Britain Awards 2023 (Total Telecom) took place this week, which among other things saw full fibre provider brsk scoop both the coveted “Broadband Provider of the Year” and “Full Fibre ISP Innovation” awards, while Vodafone was named for the “B2B Service Provider of the Year” award.

Ofcom 2023 Study Finds Average UK Broadband ISP Speeds Hit 69.4Mbps

14th September, 2023 (9 Comments)

Ofcom’s 2023 report into UK fixed line home broadband ISP performance – the last one it plans to publish – has today revealed that the average (median) download speed has risen from 59.4Mbps last year to 69.4Mbps now (uploads went from 10.7Mbps to 18.4Mbps). But the gap between rural and urban areas remains.

ISPA Begins Hunt for UK Internet Hero in 2023 Industry Awards

1st September, 2023 (3 Comments)

The UK Internet Service Providers Association (ISPA) has today started inviting feedback to help them pick the shortlist for this year’s “Internet Hero” category as part of their 2023 internet industry awards event, which is due to take place on 9th November at the Old War Offices in Whitehall (Raffles London at the OWO Hotel).