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Articles for Category Tag - BT

EE and Sky Removing Netflix Basic Plan from UK TV Packages

5th August, 2024 (6 Comments)

In an unsurprising development, both Sky TV (Sky Broadband) and EE (BT) have now confirmed their separate plans for withdrawing the old Netflix Basic (£7.99) plan from their various bundles. The move follows on from last year’s decision (here) by the video streaming giant to replace Basics with their “Standard with adverts” plan.

RootMetrics Benchmark Names EE BEST UK Mobile Network for H1 2024

5th August, 2024 (13 Comments)

Mobile benchmarking firm RootMetrics (Ookla) has today published their H1 2024 study of UK mobile networks (calls, texts etc.) and mobile broadband performance, which once again sees EE (BT) come top against rivals at Vodafone, Three UK and O2 (Virgin Media). EE also “edged past” Three UK to deliver the “best 5G experience“.

B4RN Join UK Gov Charter to Protect Vulnerable Home Phone Users

5th August, 2024 (0 Comments)

Rural focused alternative UK broadband network B4RN, which is a community benefit ISP that has rolled out a 10Gbps speed full fibre network to 25,000 premises (inc. 13,000+ customers), has joined the government’s charter for protecting vulnerable people from harm during the upgrade to digital (IP / VoIP based) phone lines.

Opensignal Ranks Largest 14 UK Broadband ISPs by Reliability

2nd August, 2024 (6 Comments)

Benchmarking firm Opensignal has today published a complementary study to their recent research into the differences in broadband reliability across countries (here), which reveals the ISPs that deliver the strongest and poorest “broadband reliability experience” in the UK. Suffice to say that it’s a good day for Virgin Media and altnets.

EE UK Mobile Network Suffering Problems with Wi-Fi Calling UPDATE

1st August, 2024 (22 Comments)

Some customers of mobile operator EE (BT) appear to be suffering from an outage or connectivity problems on their Wi-Fi Calling service today. This normally enables consumers with a supporting Smartphone to harness their home broadband or other WiFi connection in order to make mobile voice calls.

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Ofcom Orders UK Phones Providers to Add Tougher Scam Call Blocking

29th July, 2024 (10 Comments)

The telecoms regulator, Ofcom, has today given UK phone providers (fixed line and mobile) six months to implement changes that aim to help tackle scammers who call from abroad and imitate UK landline numbers (i.e. spoofed calls), which requires stricter measures against “Presentation Numbers” that are used to identify who is making a call.

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NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (8 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

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BT Group Extend FTTP Broadband Cover to 15 Million UK Premises

25th July, 2024 (17 Comments)

Telecoms giant BT Group have today posted a brief trading update to the end of June 2024, which reveals that Openreach added another 1 million premises (unchanged on the previous quarter) to the coverage of their full fibre (FTTP) broadband ISP network – delivering total coverage to 15 million. Take-up also held at a steady 34%.

EE UK TV Customers Get Eurosport’s Olympics Coverage for Free

24th July, 2024 (2 Comments)

Broadband ISP and UK mobile operator EE (BT) has today announced that customers of their pay TV service will be able to access discovery+’s extensive coverage of the Olympic Games Paris 24, regardless of what package they’re on and “at no extra cost” until 12th August.

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Study Finds No Mobile Operator in Powys Surpasses 50% for Good Coverage

24th July, 2024 (7 Comments)

Mobile UK network analyst firm Streetwave has published the first results from their work with the Growing Mid Wales (GMW) programme, which uses bin lorries to map local network (4G, 5G etc.) coverage and broadband performance. Overall, none of the mobile operators provided “Good Coverage” across more than 50% of Powys’ road network, but EE does come top (49%).

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Airborne UK 5G Mobile Broadband Network Successfully Trialled

23rd July, 2024 (0 Comments)

A turboprop Britten-Norman Islander (BN2T-4S) aircraft has helped a group of UK companies, led by Stratospheric Platforms (SPL), to complete trials of a new advanced airborne 5G connectivity system that could be used to help extend mobile broadband coverage into remote rural areas or to provide coverage during events/disasters etc.

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Ofcom Review UK Mobile Licence Fees for 900MHz, 1800MHz and 2100MHz

23rd July, 2024 (1 Comment)

The UK telecoms regulator has announced that, following a request from BT, it has launched a review of the annual licence fees they charge mobile network operators (EE, Vodafone, Three UK and O2) for use of three popular mobile spectrum bands – 900MHz, 1800MHz and 2100MHz – supporting 2G, 3G and 4G (mobile broadband) services.

Ofcom UK Hit BT with £17.5m Fine for 999 Call Handling Fault UPDATE

22nd July, 2024 (17 Comments)

The national regulator, Ofcom, has this morning hit BT with a fine of £17.5m for being “ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer” (here), which readers may recall occurred after a technical fault (“complex software issue”) resulted in 14,000 emergency calls being disrupted. The disruption lasted for 10.5 hours.

BT to EE UK Migrations Causing Problems for Some Customers

22nd July, 2024 (41 Comments)

Some of BT’s broadband ISP, phone, TV and mobile customers, specifically a proportion of those who have been or are in the process of being migrated to EE, appear to be experiencing a variety of problems with the process that is causing headaches. Missing services, trouble accessing accounts and general admin errors are just some of the issues being reported.

Broadband ISP BT Confirms Closure of UK Cloud Storage Service

20th July, 2024 (7 Comments)

Existing customers of BT’s online Cloud storage service, which was once frequently offered alongside their various broadband packages, have been notified that the long-running service will finally be switched off on 31st October 2024. At this point “all information will be deleted“, so now might be a good time for users to download anything of relevance.

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Street Think Tank Calls for Removal of UK’s Old and Ugly Pay Phone Boxes

20th July, 2024 (22 Comments)

A new report from think tank Create Streets has suggested that the new UK government should make it easier for local authorities to remove old and “ugly” pay phone boxes, which are said to damage the look of many high streets by attracting litter, graffiti and.. other things.

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Openreach Name Next 92 UK Areas for Copper to FTTP Switch – Tranche 17

19th July, 2024 (38 Comments)

Openreach (BT) has today released the next batch of 92 exchanges (Tranche 17) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).