Home » UK ISP News Archive » Article Tag: EE (1124 Posts)

Articles for Category Tag - EE

BT Makes Nokia its Largest UK 5G Mobile Equipment Supplier

29th September, 2020 (8 Comments)

Broadband and mobile giant BT (EE) has today announced a new deal that, as part of their on-going work to phase-out Huawei, will turn Finnish telecoms firm Nokia into their “largest infrastructure partner” for ultrafast 5G based Radio Access Network (RAN) equipment and related UK network coverage.

ISP EE Launches UK Gigabit FTTP Home Broadband Packages

25th September, 2020 (37 Comments)

Mobile operator and UK ISP EE have just launched their own range of Home Broadband packages on Openreach’s new gigabit-capable Fibre-to-the-Premises (FTTP) network. Most of the prices tend to mirror their existing FTTC and G.fast based plans, except the top 900Mbps+ tier.

Tutela’s August Data Ranks UK Mobile Operators by Performance

23rd September, 2020 (4 Comments)

Crowdsourced benchmarking firm Tutela has just published their latest analysis of mobile broadband (4G) focused network performance for the United Kingdom, which predictably finds that EE continues to come top in all but one category and Three UK trails far behind the pack due to a legacy of 3G.

New 4G Emergency Services Network Faces Another 2 Year Delay

16th September, 2020 (18 Comments)

The Permanent Secretary for the UK Home Office, Matthew Rycroft, has informed the Public Accounts Committee (PAC) that the new 4G based Emergency Services Network (ESN) is now unlikely to completely take over from the existing platform until early 2024 or late 2025. Previously it was due by December 2022.

ASDA Mobile UK Swaps MVNO Supplier from EE to Vodafone

11th September, 2020 (19 Comments)

Supermarket giant ASDA has announced that their mobile network division, ASDA Mobile, has taken the big decision to swap their Mobile Virtual Network Operator (MVNO) supplier from EE (BT) to Vodafone. The new 5-year deal will see ASDA harness both 4G and ultrafast 5G (mobile broadband) connectivity.

EE’s Mobile Network Index Reveals Summer Internet Traffic Trends

9th September, 2020 (0 Comments)

Mobile operator EE (BT) has today published their latest UK Mobile Network Index, which among other things reveals that data traffic (mobile broadband) more than doubled to travel and holiday sites, while voice calls returned to near pre-lockdown levels (i.e. they’ve reduced) and 5G users watch more online video than 4G ones.

Discounts Trial for Mixed BT Broadband and EE Mobile Customers

8th September, 2020 (11 Comments)

UK ISP BT is sending out invites for a new trial, which will see them “teaming up” with EE to offer a special discount when a customer takes both a BT Broadband and EE Mobile service. Normally both providers, despite being part of the same group, would treat their customers as being separate but that may soon change.

UK character holding money bag isolated on white background

Sneaky UK Broadband ISP BT Inserts New 3.9% Price Hike Clause

8th September, 2020 (36 Comments)

Customers of BT and EE’s broadband, TV, phone and mobile services are starting to discover that the ISP has made a major tweak to their annual pricing policy, which means that new and re-contracting customers will now be hit by price increases that align to both the CPI rate of inflation “plus an additional 3.9%.”

H1 2020 – 5G Mobile Broadband Speeds and Availability by UK City

7th September, 2020 (21 Comments)

A new H1 2020 report from benchmarking firm RootMetrics has revealed how well each UK mobile operator (Three UK, EE, Vodafone and O2) performs in terms of 5G based network availability and mobile broadband speeds across 16 cities. Overall EE offered the best availability, but in terms of performance it’s not so clear cut.

Vodafone UK Named Fastest for 5G Mobile Broadband in London

7th September, 2020 (9 Comments)

A new study from umlaut (formerly P3), which examined the performance of 5G based mobile broadband networks across London, has found that Vodafone delivered the best overall performance across the capital city. The operator also hit the highest average download of 215.2Mbps, but they were beaten on uploads by EE.

complaints ofcom report isp broadband tv phone mobile

Vodafone Attracts the Most UK ISP Complaints in Q1 2020 – Ofcom

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

Frustration as Virgin Media UK Issue Invalid Mobile SIMs Again

4th September, 2020 (75 Comments)

Some of broadband ISP Virgin Media’s UK mobile customers are complaining after they were suddenly issued with a replacement SIM card that doesn’t work in their handsets, instead resulting in a “SIM not valid” message on the screen. The problem is mostly affecting those with older phones, many of which are elderly users.

EE UK Launch New 5G Business Plans for Both Work and Play

3rd September, 2020 (16 Comments)

Mobile operator EE (BT) has today launched a new range of 5G ready business plans for small businesses, which among other things includes access to new entertainment services “as the traditional lines between work and play continue to blur“. Handset customers also gain additional protection for their device.

UK vs EU – The 2020 Average Cost of Mobile Data Tariffs Compared

2nd September, 2020 (5 Comments)

The latest report from Point Topic has revealed some big variations in 4G and 5G (Mobile Broadband) based data pricing and usage allowances across Europe, with consumers in the United Kingdom generally placing about mid-table. But other countries seem to offer faster mobile speeds.

mobile operator smartphone problems uk spanner

Survey Finds UK Mobile Operators Slow to Tackle Overpayments

28th August, 2020 (8 Comments)

A new survey of 4,006 UK adults, which was conducted by consumer magazine Which? in July 2020, has found that 36% of mobile customers whose bundled airtime contracts (handset and mobile tariff) have ended in the last 2 months are still overpaying on their bill. This is despite many operators pledging to tackle the practice.

ISP EE UK Launch Home Fibre Broadband Without Phone Service

25th August, 2020 (10 Comments)

UK ISP EE has this week become the latest internet provider to adopt SOGEA technology (standalone copper broadband), which means that their “fibre broadband” (FTTC and G.fast) packages no longer come with a phone (voice) calls service attached. Just don’t expect to save much money.

Ofcom 2020 Study Ranks UK Mobile and Broadband ISPs by Quality

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).