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Articles for Category Tag - KCOM

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

IoD Seeks Solid Switch Off Date for UK Copper Telecoms Network

1st August, 2018 (11 Comments)

Last week the UK Government proposed an industry led “switchover” process to remove the old copper line (broadband and phone) telecoms network as “full fibre” (FTTP/H) is deployed, but it stopped short of setting a full switch-off date. Now the Institute of Directors has called for a solid date, possibly as early as 2025.

KCOM Name Next 10,000 Hull UK Premises for FTTP Broadband

6th July, 2018 (2 Comments)

The incumbent ISP for Hull (East Yorkshire), KCOM, has today announced the next areas (approximately 10,000 premises) to benefit from the on-going rollout of their “ultrafast” (Gigabit capable) Lightstream pure fibre optic broadband (FTTP) network.

Ofcom Deregulate More UK Broadband and Tighten Rules for KCOM

21st June, 2018 (14 Comments)

After a bit of a delay Ofcom has today published the draft outcome of their latest Wholesale Broadband Access (WBA) market review, which among other things imposes some new rules upon KCOM in Hull (East Yorkshire) and relaxes regulation across more of the UK due to rising competition between ISPs.

BBC One Rip Off Britain TV Show to Tackle KCOM Woes in Hull UK

1st June, 2018 (12 Comments)

The BBC One consumer rights TV show, Rip Off Britain, looks set to take KCOM’s broadband and phone network in Hull (East Yorkshire) to task when it returns for a new series from 11th June 2018. The telecoms provider could face criticism of its prices, customer service and monopoly position in the local market.

Protecting Access to Emergency Services in a Broadband VoIP World

24th May, 2018 (32 Comments)

Operators like KCOM and BT are preparing to move away from traditional analogue telephone networks (PSTN) and replace them with broadband based all IP solutions. As part of that Ofcom are consulting on maintaining access to UK emergency services (police etc.), which could be more exposed to power cuts etc.

KCOM Prepares to Migrate from PSTN Phone to VoIP Services in Hull

11th May, 2018 (16 Comments)

East Yorkshire focused ISP KCOM, which serves Hull, has long talked about becoming one of the first cities in the UK to switch-off their ageing copper telephone service (here). As part of that they’ve contracted Amdocs to provide automated software management of their network components.

Ofcom 2018 Study – Average Home Broadband Speeds Hit 46.2Mbps

9th May, 2018 (9 Comments)

Ofcom has published their annual study of fixed line home broadband ISP speeds across the United Kingdom, which reveals that the average download rate has risen from 36.2Mbps last year to 46.2Mbps now, while uploads hit 6.2Mbps (up from 4.3Mbps). Sadly the gap between urban and rural areas persists.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

KCOM Launch Flexible 400Mbps Broadband and Phone Bundles in Hull

19th April, 2018 (3 Comments)

Customers of KCOM’s broadband ISP in Hull (East Yorkshire, UK) can now choose from a new range of bundles, which give subscribers the choice about how much data, calls or download speed (up to 400Mbps on FTTP) they’d like to add (as opposed to picking from the usual pre-selected bundles).

KCOM Confirm Next FTTP Broadband Rollout Locations in Hull UK

7th March, 2018 (1 Comment)

The incumbent telecoms operator for Hull (East Yorkshire), KCOM, has today unveiled the next set of rollout locations for their “ultrafast” Lightstream fibre optic broadband (FTTP/C) network, which is now entering its final deployment phase before completion next year.

KCOM See Full Fibre Broadband Surpass Copper on Hull UK Network

9th February, 2018 (3 Comments)

The incumbent telecoms operator for Hull in East Yorkshire, KCOM, has today confirmed that more people on their network are now using their new Gigabit capable “full fibre” (FTTP) broadband lines than older copper (ADSL) based connections for the first time.

KCOM Unveil £85m Lightstream Broadband Rollout for 100% of Hull UK

28th November, 2017 (13 Comments)

The incumbent telecoms operator for Hull in East Yorkshire UK, KCOM, has today announced the final phase of their “Lightstream” roll-out, which will extend their “ultrafast” fibre optic broadband (FTTP/C) services to cover 100% of their network area (around 200,000 premises) by March 2019.

KCOM Ready to Bring Ultrafast Broadband to Everyone on their Hull Network

27th November, 2017 (2 Comments)

The incumbent phone and broadband provider for Hull in East Yorkshire, KCOM, as told the UK Government’s Digital Minister, Matt Hancock, that they will hit their target of 150,000 properties on their fibre optic network (FTTP/C) by the end of 2017 and will then extend this to “everyone in our network.”

KCOM Working to Recover from Major Broadband Network Outage

21st November, 2017 (3 Comments)

Subscribers to KCOM’s broadband network in Hull (East Yorkshire, UK) suffered a major service outage last night between approximately 7:30pm and 10pm, which resulted in a “large number of customers being unable to connect to the internet.” Sadly some problems are on-going.

KCOM Detail Q4 – 2017 FTTP Broadband Rollout to 11,555 Premises in Hull

10th October, 2017 (1 Comment)

East Yorkshire ISP KCOM has today announced the final 2017 phase of their £60m Lightstream project, which aims to have deployed their Fibre-to-the-Premises (FTTP) dominated “ultrafast broadband” network to a further 11,555 premises in Hull between now and the end of the year.

Ofcom Preps Measures to Boost Competition for KCOM in Hull, East Yorkshire

26th September, 2017 (2 Comments)

The incumbent telecoms and broadband provider for the Hull area of East Yorkshire, KCOM, looks set to face new regulatory measures when Ofcom completes their review of competition in the wholesale local access market next week. But achieving substantive change could be difficult.