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Articles for Category Tag - KCOM

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Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Connexin Temporarily Pauses Broadband Pole Installations in Hull UPDATE

11th April, 2024 (17 Comments)

Following a “productive meeting” with KCOM yesterday, alternative UK broadband ISP Connexin has announced that they will “temporarily pause” the deployment of new telecoms poles in parts of Hull and the East Riding of Yorkshire (England) as they “explore the viability” of the incumbents recent infrastructure sharing offer.

KCOM Push Ahead with Broadband Infrastructure Sharing in Hull UK UPDATE

26th March, 2024 (5 Comments)

Broadband ISP and network operator KCOM, which is the dominant operator of Hull’s broadband and phone network in East Yorkshire, has today responded to Connexin’s negative criticism (here) of their recent feasibility study on infrastructure sharing (cable duct and pole access) by offering rivals a “quicker way forward“.

Connexin Blasts KCOM’s Broadband Infrastructure Sharing Plan for Hull UK UPDATE

19th March, 2024 (13 Comments)

Broadband ISP Connexin has today responded angrily to KCOM’s move last week to send them a feasibility study on infrastructure sharing (PIA / cable duct and pole access) in the Hull area of East Yorkshire (here), which it was hoped might have reduced the level of new pole deployments for full fibre networks. But instead they’ve been left “disappointed“.

Ofcom UK Warns its Powers are Limited on Broadband Poles

18th March, 2024 (15 Comments)

The UK telecoms regulator, Ofcom, has responded to a call by East Riding Council for them to conduct an “emergency review” of the situation around poles and KCOM’s infrastructure sharing in Hull. But the regulator says its powers to stop such works are limited and that no rival had raised a formal dispute about KCOM, yet.

KCOM Outdoor Engineer Installing FTTP Box

KCOM Claim Progress on Broadband Infrastructure Sharing in Hull UK

14th March, 2024 (10 Comments)

Hull-based ISP and network operator KCOM, which is building a Fibre-to-the-Premises (FTTP) broadband network across East Yorkshire and Lincolnshire in England, today claims to have made progress on the thorny issue of infrastructure sharing after sending a feasibility study on PIA (cable duct and pole access) to rival Connexin.

Connexin’s FTTP Broadband Poles Rollout in Beverly Causes Gas Leak

13th March, 2024 (3 Comments)

Broadband ISP Connexin has said they’re investigating after their UK engineers, who were deploying poles to carry a new 10Gbps capable full fibre (FTTP) network in the East Yorkshire (England) town of Beverley, accidentally damaged a gas pipe in the Beverley Parklands area on 11th March.

Broadband ISP Connexin Says Deploying Poles is Eco Friendly

21st February, 2024 (27 Comments)

Broadband provider Connexin, which is busy deploying a new 10Gbps capable full fibre (FTTP) network across parts of Hull, East Lincolnshire and Yorkshire in England, has introduced a new-ish argument into the debate over wood poles by highlighting how using them is “less carbon intensive than digging ducts.” But we suspect it won’t sway the refuseniks.

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Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

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Jan 2024 Inflation Figures Reveal UK Broadband ISP Price Hikes

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

Pricing and cost of uk home services by 123rf

Softer UK Broadband and Mobile Price Hikes Expected in 2024

26th December, 2023 (11 Comments)

Surging inflation has meant that the past couple of years have been, to put it mildly, an uncomfortable experience for many broadband ISP and mobile users. In 2022 most consumers saw their prices rise by around 9% (here) and in 2023 that hit over 14% (here), but the predicted hikes for 2024 won’t be as bad.

MPs Debate 2025 Switch-off Dangers of Analogue UK Phone Services

14th December, 2023 (71 Comments)

A meeting in the House of Commons was held yesterday that saw MPs from different parties debate the forthcoming withdrawal of BT and Openreach’s old copper-based analogue line networks (PSTN phones and WLR) by Dec 2025, which touched on a variety of issues from battery backup to problems with the reliability of digital replacements.

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Ofcom Find 380,000 UK Homes on Cheaper Social Broadband Tariffs

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

Connexin UK to Cover 22,000 Premises with Full Fibre in Beverley

8th December, 2023 (5 Comments)

Broadband ISP Connexin has today announced a new agreement with network integrator firm STL, which will see them invest a further £3m to take on rival KCOM and extend their 10Gbps capable Fibre-to-the-Premises (FTTP) network across 22,000 premises in the East Yorkshire (England) market town of Beverley.

Opensignal Rate UK Broadband ISPs by Quality and Speed

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

David Davis MP Pressures KCOM to Help Resolve FTTP Poles Dispute

12th October, 2023 (19 Comments)

The MP for Haltemprice and Howden, David Davis, has called on ISP KCOM, MS3, Connexin and other alternative broadband network operators in East Yorkshire (England) to help resolve the “unsightly mess of unnecessary street furniture” (a reference to recent protests against poles) by fairly sharing access to existing ducts and poles.

KCOM Boost Biz Security and Offers Full Fibre Solution for Landlords

4th October, 2023 (0 Comments)

Hull-based broadband ISP KCOM, which is currently building their Fibre-to-the-Premises (FTTP) broadband network to more of East Yorkshire and Lincolnshire in England, has launched a service to improve online security for their business customers and introduced new Landlord packages to help spread fibre to more tenants.