Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1472 Posts)

Articles for Category Tag - Ofcom Regulation

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

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Ofcom Improves LEO Satellite Broadband for UK Maritime Use UPDATE

12th May, 2023 (6 Comments)

The UK telecoms and media regulator, Ofcom, has today proposed to update their Earth Station Networks (ESN) licence so that the new generation of Non-Geostationary Satellite Orbit (NGSO) platforms (e.g. Starlink and OneWeb) can be used at sea to “deliver improved maritime connectivity.”

Vodafone UK CEO Pushes Ofcom to Clear Openreach FTTP Prices Cuts

11th May, 2023 (23 Comments)

The CEO of mobile and broadband ISP Vodafone UK, Ahmed Essam, has joined other retail internet providers in publicly calling on Ofcom to approve Openreach’s proposed “Equinox 2” discount scheme for their Fibre-to-the-Premises (FTTP) based products, which is being challenged by alternative networks (AltNets).

Ofcom See Positive Impact of UK Mobile Text-to-Switch System

10th May, 2023 (14 Comments)

Ofcom has today published a new analysis of the impact their “Text-to-Switch” (Auto-Switching) system for UK mobile operators (e.g. EE, Vodafone, O2 and Three UK), which was introduced in June 2019, had on consumers. Overall, the new system has fuelled a strong increase in consumers switching mobile operators.

Fibrus Plan Full Fibre Rollout for 40 Places in North East England

9th May, 2023 (5 Comments)

Belfast-based UK broadband ISP Fibrus, which is currently deploying a 10Gbps capable Fibre-to-the-Premises (FTTP) network across parts of Northern Ireland and England, has today revealed that they’ve begun the next phase of their rollout in the North of England – targeting 125,000 premises across 40 locations.

X-Fibre Prep FTTP Broadband Build in Surrey, West Sussex and Hampshire

5th May, 2023 (0 Comments)

A relatively new UK network builder called X-Fibre has revealed that they’re planning to roll-out a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to “surpass” 10,000 homes across parts of Surrey, West Sussex, and Hampshire “within the next five years” (i.e. by 2028).

Ofcom Probe Three Providers Over Failure to Pay UK Number Charges

5th May, 2023 (3 Comments)

Ofcom has announced that they’ve launched a new enforcement programme, which among other things will investigate whether TelNG Limited, ETC Telecom Limited and Number Services Limited have failed to pay charges for phone numbers they have been allocated.

FullFibre Ltd Drop UK ISP Zybre from Network as Provider Faces Strike-Off UPDATE2

5th May, 2023 (14 Comments)

Customers of broadband ISP ZYBRE (Air Broadband) are facing more uncertainty after one of their remaining network partners, FullFibre Limited, informed related users that they’d taken the “difficult decision to no longer work” with the provider. On top of that, ZYBRE has also received a “First Gazette notice for compulsory strike-off“.

Survey Finds Confusion Over UK Broadband and Mobile Contracts

3rd May, 2023 (5 Comments)

A new Opinium survey of 2,003 UK adults, which was commissioned by Uswitch.com, has found that average monthly bills for broadband ISP bundles and mobile phones have increased by £18.50 and £9.50 (per month) respectively this year. Despite that, 27% of broadband and 22% of mobile users still do not know when their contracts end.

April 2023 BT Progress Update on 10Mbps UK Broadband USO

2nd May, 2023 (7 Comments)

UK ISP BT has published their latest biannual (April 2023) update on the progress they’ve made in delivering the 10Mbps Universal Service Obligation (USO) for broadband, which reveals that they’ve so far built a USO connection to over 7,000 premises (up from 5,900 in Oct 2022), with 800 further builds in progress (down from 2,000).

Ofcom UK Test New Way to Detect and Block Spoofed Numbers

28th April, 2023 (13 Comments)

Ofcom has today begun seeking feedback from the industry on the potential future adoption of Calling Line Identification (CLI) authentication, which – once the UK has fully transitioned to digital landlines – could be adopted as a new approach to detecting and blocking “spoofed” (fake) phone numbers.

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Ofcom UK Take Tough Stance on Rules for Wireless Broadband Kit UPDATE

26th April, 2023 (13 Comments)

Some operators of Fixed Wireless Access (FWA) broadband ISP networks in the UK have expressed concern to ISPreview after Ofcom appeared to toughen their stance on the compliance of related hardware with their rules. Some providers fear this could effectively ban their kit, reduce choice in the market and push up costs.

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New Bill to Boost Consumer Protection on UK Broadband and Mobile

25th April, 2023 (6 Comments)

The Government will today introduce their new Digital Markets, Competition and Consumer Bill (DMCCB), which among other things also promises several new protection measures that could benefit customers of broadband ISPs and mobile operators (e.g. clearer contract information and making it easier to exit a contract).

Ofcom – Only 220,000 UK Homes on Cheaper Social Broadband Tariffs

24th April, 2023 (11 Comments)

Ofcom has today published their latest UK consumer affordability report, which finds the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 220,000 households (up from 136,000 six months ago). But that still represents just 5.1% of households on Universal Credit (4.3 million).

Fideres Claim Virgin Media and TalkTalk Overcharged for Voice Only Lines

19th April, 2023 (2 Comments)

A new study from economic consultancy firm Fideres has accused UK telecoms regulator Ofcom of “tacitly allowing” TalkTalk, Virgin Media (VMO2) and other voice-only landline providers (e.g. SSE) to overcharge consumers by up to £200 million since 2009 (£100m by TT, £50m by VMO2, and a further £50m by smaller providers).

Smart Data Council Looks to Tackle Broadband ISP Loyalty Penalties

17th April, 2023 (17 Comments)

The UK’s Department for Business and Trade (DBT) has today launched a new “Smart Data Council“, which aims to help cut consumer bills, such as by finding ways to make it easier for consumers and businesses to find the tariffs best suited to their needs, or reduce the “loyalty penalty” that customers face when switching providers.