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Broadband ISP Plusnet Scraps TV for Existing UK Customers

Wednesday, August 18th, 2021 (2:20 pm) - Score 10,560
plusnet uk isp logo image 2020

Broadband ISP Plusnet has begun to inform existing customers of their YouView (IPTV) powered Pay TV box that they’ve decided to completely close the service from 1st November 2021. Subscribers will be allowed to keep their set-top-box and can continue to use it to watch Freeview channels or to access their players and apps.

The writing has been on the wall for Plusnet TV, which cost an extra £5 per month to take, since the start of this year, when the provider announced that they would “no longer be taking orders” for it from 19th January 2021 (here). Shortly after that the provider then began informing existing customers that they would stop renewing the service from 7th February (here).

Suffice to say, it was only a matter of time before the ISP decided to put the final nail into the coffin of their Plusnet TV service, and so it has now come to pass.

Plusnet’s Customer Email

From 1st November 2021 we have decided to close Plusnet TV and you’ll no longer be charged for your YouView service after your October bill. You’ll be able to keep your YouView set top box and continue to use it to watch Freeview channels and to access your players and apps.

If your box has a record function this will still be available for Freeview channels. Any recordings you have saved from your channel packs and paid for channels will no longer be stored after 1st November 2021.

What do I need to do?

You don’t need to do anything, the changes will happen automatically. Your package price will be updated so that you’ll no longer be charged for your TV service, you’ll see this change on your next bill after 1st October 2021. Your remaining services will continue to be charged as normal, including any discounts you may have.

We hope you’re happy with your Plusnet services, but if this change means you want to end your service, you can do so in the next 30 days without having to pay a fee for leaving early, you’ll need to call us on 0800 013 2632 to let us know.

BTSport

When the Plusnet TV service closes you’ll still be able access the same great sporting content via the BT Sport App. With the BT Sport App, you can watch great sport wherever you are. You can even cast it to your TV if you’ve got a Google Chromecast or another bit of kit. The App is also available on your tablet, Xbox, Playstation, Apple TV and Samsung TV, meaning you can watch sport on any size screen.

The current market for on-demand and live TV streaming services is aggressively competitive, which may be part of the reason why such products are no longer as attractive to consumers as they perhaps once were. Many of the same features, as well as more advanced ones, can often be found in set-top-boxes that are sold independently of broadband ISPs. Credits to Peter for spotting this.

UPDATE 3:46pm

A spokesperson for Plusnet told ISPreview.co.uk: “As a value provider, we’re all about giving customers simple, reliable broadband with great customer service. We are simplifying our product range and from 1st November we will no longer provide YouView TV as part of our broadband service to existing customers. Customers will still to be able to enjoy great content as part of the BT Sport App.”

Leave a Comment
9 Responses
  1. Yatta! says:

    BT solely offering their TV services via their main brand, is the right move IMO.

    EETV was dreadful and the additional cost of producing non-BT branded Humax YouView boxes for Plusnet, never seemed sensible.

  2. Ben says:

    I feel like we’re approaching the end of “bundling” of services. As the link between landline and broadband is weakened (and completely severed in 2025), phone calls and other services will be better value for money when selected “a la carte”, rather than taking a “package” where only some items are desirable.

    1. Vince says:

      I doubt it. Bundling makes switching harder so providers are all about it.

  3. Awelshman says:

    I think bt will be going the same way soon

    1. Yatta! says:

      It could, but as they’re in the process of rolling out 6th generation YouView boxes, I doubt it.

      However, my money’s on BT spinning-off or flogging BT Sports, if they can find someone foolish enough to take it off their hands. I seriously doubt its ever been profitable.

    2. Scott says:

      @Yatta!

      BT’s CEO has gone on the record recently stating that the Sport product is now profitable.
      Can’t find the info to hand, but like you’d I’d have assumed it was a loss leader when it started in order to retain custom.

      It’s more propositioned as a standalone product now with it’s monthly pass options, being part of Sky’s offering as well as bundling into mobile contracts. It’s also present as an app on most connected TVs (as well as other platforms like Firestick/NowTV) so it’s an easy thing to get access to compared to when it launched.

  4. Shimmy says:

    Bt will surely be ending the need to take a Landline with their deals sooner than planned?

    1. Anonymous says:

      You don’t need to take a landline with most BT products above 15Mbps

  5. plusnetbillingscrewedup says:

    ive still got billing issues after 9 months of my 12 month deal, im supposed to be charged £38.99 a month but only being charged £13 for unlimited calls landline and fttx 80/20.
    had a support ticket in for 8 months now and still no answer, support is shat but this alsmot free deal is bloody fantastic…….. clearly shows how good the billing system still is lol

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