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Articles for Category Tag - Zen Internet

UK ISP Zen Internet Introduces Unlimited ADSL Broadband Package

30th May, 2015 (1 Comment)

Rochdale-based ISP Zen Internet has quietly made a rather significant change to their standard (17Mbps ADSL) home broadband packages by replacing the top capped usage allowance option with a more affordable alternative that includes unlimited use, which can be taken either standalone or as part of a phone bundle.

The Worst UK ISP Call Centre Award Goes Too.. BT and TalkTalk

21st May, 2015 (38 Comments)

Consumer magazine Which? has surveyed 7,057 of its readers to learn which companies offered the country’s best and worst customer call centres. Unfortunately it’s bad news for BT and TalkTalk, which both ranked the lowest with just a single star out of five for satisfaction. Meanwhile Zen Internet did well to come top with five starts.

UK ISP Zen Internet Issues Warning Ahead of 1st July 2015 Price Hikes

9th April, 2015 (15 Comments)

Customers of Rochdale-based ISP Zen Internet are being warned to expect a rise in the cost of their broadband packages from 1st July 2015, which will hit only a few months after their last December 2014 price rise (details) on the cost of phone line rental. But it will only impact some subscribers.

UK ISP Zen Internet Begins Offering Full Wholesale Solution

30th March, 2015 (2 Comments)

Consumer and business ISP Zen Internet appears to have officially expanded into offering a full wholesale solution and selling direct to other providers, which goes well beyond the limited partner options that they’ve been offering for quite some time now.

John Lewis and Zen Internet Come Top for UK ISP Broadband Satisfaction

16th March, 2015 (4 Comments)

Consumer magazine Which? has today published the results of their latest Q1 2015 reader survey of broadband ISP satisfaction, which found that customers of John Lewis’s broadband division and Zen Internet were the most satisfied with their service. Meanwhile all of the biggest ISPs could be found languishing at the bottom.

UK ISP Zen Internet Start to Offer Self-Install FTTC Fibre Broadband

16th February, 2015 (8 Comments)

New customers who take one of Zen Internet’s superfast “fibre broadband” (FTTC) packages (e.g. Fibre 1, Unlimited Fibre 1, Unlimited Fibre 2 or Unlimited Fibre Office) can now also take a Self-Install (Plug’n’Play) option, which means that an Openreach engineer doesn’t need to enter your home in order to complete the setup.

Summary of the UK Best Broadband ISPs for 2015 – ISPreview.co.uk Picks

5th January, 2015 (25 Comments)

Choosing the right broadband ISP for your needs can sometimes seem a bit like swimming with sharks, you’re never quite sure which one will end up biting you first. The quality of customer support and Internet speeds that vary due to a variety of often opaque factors are also a big cause of frustration. But with a little luck our annual editors pick might help. IMPORTANT: This article has now been superseded by the new 2016 edition – The Best Broadband ISPs for 2016.

The Fastest 7 National UK Home and Mobile Broadband ISPs for Q4 2014

27th December, 2014 (5 Comments)

ISPreview.co.uk takes a look back at how the top fastest and largest national Mobile Broadband (3G/4G) and Home Broadband providers have performed over the last quarter. Overall Virgin Media still tops the fixed line table with an average Internet download speed of 53.20Mbps (unchanged from Q3 2014), while Vodafone delivered the best mobile performance at 13.78Mbps.

UPDATE Customers of UK ISP Zen Internet Braced for Price Rises

3rd November, 2014 (0 Comments)

Customers of medium sized ISP Zen Internet have started to receive letters (emails) that warn of an impending price rise, which is due to hit on 1st December 2014.

PC Pro Excellence Awards 2014 See UK ISPs Zen Internet and PlusNet Top

17th October, 2014 (2 Comments)

Consumer magazine PC Pro has published the results of their annual PCPro Excellence Awards 2014 event, which much like last year named Zen Internet the “Best Broadband ISP“. Meanwhile PlusNet was the “Highly Commended” runner-up in second place.

UK ISP Zen Internet Bids Farewell to Usenet Service

29th May, 2014 (2 Comments)

In a not entirely surprising move Zen Internet has informed customers that their old Usenet (Newsgroups) service is to be completely withdrawn.

Zen Internet Warns Consumers to Disable Idle Time-Out on Broadband Routers

28th May, 2014 (0 Comments)

Rochdale-based ISP Zen Internet has spent time analysing common broadband patterns and discovered that a “significant number” of their broadband users appear to be suffering a performance loss, especially those on 8Mbps ADSL and 20-24Mbps ADSL2+ lines, because their routers unwittingly enabling the “idle time-out” (aka – “dial-on-demand“) setting.

UK ISP Zen Internet Launches Unlimited FTTC Fibre Office Package

22nd May, 2014 (13 Comments)

Communications provider Zen Internet has added a new ‘up to’ 76Mbps (19Mbps uploads) capable Unlimited Fibre Office package, which includes an SLA and 60Mbps speed “guarantee”, to its wider range of superfast broadband (FTTC) products for business and home users in the United Kingdom.

UK ISP Zen Internet Shuns Proposal for Voluntary P2P Piracy Warning Letters

19th May, 2014 (2 Comments)

The Regulatory Manager for UK ISP Zen Internet, Gary Hough, has criticised the Government’s efforts to introduce a new Voluntary Copyright Alert Programme (VCAP) of Internet piracy warning letters. Zen noted the distinct lack of engagement with the wider ISP industry and said that they currently had no intention of signing up to such a scheme.

ISP Zen Internet Sorry After 11k UK Users Hit by 8 Hour Broadband Outage

29th April, 2014 (0 Comments)

Popular ISP Zen Internet has apologised after 11,000 of its broadband customers (FTTC and ADSL etc.) were left without service for nearly 8 hours on Sunday (27th April 2014) after a fibre optic cable broke. Sadly the provider’s network then failed to transfer affected services over to alternative circuits.

UK ISP Zen Internet Boost Usage Allowances for Legacy FTTC Broadband Users

30th January, 2014 (0 Comments)

Customers of Zen Internet’s legacy superfast “Fibre Optic Broadband” (FTTC) packages, such as their old Fibre Lite and Fibre Active products, will receive a significant increase to their existing monthly usage (download) allowances from 1st February 2014.

ISP Zen Internet Calls on UK Government to Tackle Broadband Noise

26th November, 2013 (39 Comments)

Broadband provider Zen Internet has today called upon the Government to get tough on the causes of Repetitive Electric Impulse Noise (REIN), which references a type of electrical interference that can disrupt the performance and stability of consumer broadband services (e.g. ADSL and FTTC lines).