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Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

Wednesday, May 22nd, 2019 (10:00 am) - Score 2,221

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.

The Broadband Genie results were based off a combination of sources, including an interview that was conducted with 2,718 UK broadband bill payers (between 3rd April – 29th April 2019) and a OnePoll survey of 2,000 broadband bill payers (between 26th March – 4th April 2019). Each category had a series of questions assigned to determine the winner.

Naturally the small sample size meant that this survey could only realistically cover the larger or better known providers, although Zen Internet and Sky’s sibling NOW TV (NOW Broadband) brand both managed to get their shoe in the door. In other words, the results should be taken with a pinch of salt.

The results from the survey can be found below and it’s worth noting that TalkTalk came bottom of almost every single category.

2019 Broadband Genie Awards

Customer service results

ISP Score (out of 5)
Plusnet 4.11
Zen Internet 3.94
EE 3.92
Post Office 3.87
Vodafone 3.82
Sky 3.71
NOW TV 3.68
BT 3.59
Virgin Media 3.57
TalkTalk 3.27

Most trusted provider results

ISP Score (out of 5)
Post Office 3.99
Plusnet 3.94
EE 3.83
Vodafone 3.72
Sky 3.72
NOW TV 3.72
BT 3.64
Zen Internet 3.63
Virgin Media 3.61
TalkTalk 3.40

Best value provider results

ISP Score (out of 5)
Plusnet 3.50
Zen Internet 3.49
NOW TV 3.44
EE 3.38
Post Office 3.37
Vodafone 3.32
TalkTalk 3.11
Sky 3.04
BT 2.95
Virgin Media 2.84

Most recommended provider results

ISP Score (out of 5)
Zen Internet 3.92
Plusnet 3.75
EE 3.66
Post Office 3.58
NOW TV 3.47
Sky 3.46
Virgin Media 3.46
BT 3.38
Vodafone 3.35
TalkTalk 3.27

Best provider results

ISP Score (out of 5)
Plusnet 3.81
Zen Internet 3.74
Post Office 3.70
EE 3.67
NOW TV 3.54
Vodafone 3.50
Sky 3.46
BT 3.37
Virgin Media 3.37
TalkTalk 3.26

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
7 Responses
  1. Avatar Adslmax says:

    Unbelievable plusnet. Cos they never sort out billing issues ongoing for the last seven months now with no fix date yet. Stay away from this company who don’t deserve any awards.

  2. Avatar Ixel says:

    Sometimes it makes me wonder if these ISP awards genuinely mean a lot.

  3. Avatar Adrian Chapman says:

    These surveys are a complete joke. Where are the ISPs like IDNet and AAISP? Two of the best ISPs in the UK and not even a mention. Oh I forgot, they aren’t dirt cheap like most of the others.

    Of course, everyone is entitled to there own poison, after all it’s a free society but on the rare occasions I run into trouble I know that my ISP, IDNet will be there to sort out my problem with support staff who know what they are talking about. I wouldn’t touch any of those listed with a barge pole with the possible exception of Zen.

    I used to subscribe to Which? But their ISP surveys are just as bad so I stopped subscribing.

    Also, it still amazes me how many people assume that because their phone line is with BT they can only have BT for their internet connection. They are usually surprised when I tell them this is not so.

    1. Avatar Paul W says:

      I’m with idnet gaming service. The support they offer is one of the best I have received for any product I have owned. As you say, they aren’t cheap but you get what you pay for. It bugs me that they are never mentioned in any awards too. People are just so used to bt, sky, talk talk etc. These little companies miss out. I’m glad I support them with business.

  4. Avatar Tim Cato says:

    The post office broadband is one of the worst systems on the market . My mother had it . she was issued with 4 new rooters over two years . she had connection for no more than 6 months . dealing with half wits at customer services . There is better and cheaper on 3G broadband without the rubbish land rip off line

  5. Avatar FibreBubble says:

    These things are only a bit of fun but this award is based on far more data than the ISP Review Best Provider 2019 article which appeared to be based on plucking stuff out of the air and no data whatsoever.

  6. Avatar Keymaster says:

    The same judges as the Eurovision song contest?

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