Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey
The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“
The Broadband Genie results were based off a combination of sources, including an interview that was conducted with 2,718 UK broadband bill payers (between 3rd April – 29th April 2019) and a OnePoll survey of 2,000 broadband bill payers (between 26th March – 4th April 2019). Each category had a series of questions assigned to determine the winner.
Naturally the small sample size meant that this survey could only realistically cover the larger or better known providers, although Zen Internet and Sky’s sibling NOW TV (NOW Broadband) brand both managed to get their shoe in the door. In other words, the results should be taken with a pinch of salt.
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The results from the survey can be found below and it’s worth noting that TalkTalk came bottom of almost every single category.
2019 Broadband Genie Awards
Customer service results
| ISP | Score (out of 5) |
| Plusnet | 4.11 |
| Zen Internet | 3.94 |
| EE | 3.92 |
| Post Office | 3.87 |
| Vodafone | 3.82 |
| Sky | 3.71 |
| NOW TV | 3.68 |
| BT | 3.59 |
| Virgin Media | 3.57 |
| TalkTalk | 3.27 |
Most trusted provider results
| ISP | Score (out of 5) |
| Post Office | 3.99 |
| Plusnet | 3.94 |
| EE | 3.83 |
| Vodafone | 3.72 |
| Sky | 3.72 |
| NOW TV | 3.72 |
| BT | 3.64 |
| Zen Internet | 3.63 |
| Virgin Media | 3.61 |
| TalkTalk | 3.40 |
Best value provider results
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| ISP | Score (out of 5) |
| Plusnet | 3.50 |
| Zen Internet | 3.49 |
| NOW TV | 3.44 |
| EE | 3.38 |
| Post Office | 3.37 |
| Vodafone | 3.32 |
| TalkTalk | 3.11 |
| Sky | 3.04 |
| BT | 2.95 |
| Virgin Media | 2.84 |
Most recommended provider results
| ISP | Score (out of 5) |
| Zen Internet | 3.92 |
| Plusnet | 3.75 |
| EE | 3.66 |
| Post Office | 3.58 |
| NOW TV | 3.47 |
| Sky | 3.46 |
| Virgin Media | 3.46 |
| BT | 3.38 |
| Vodafone | 3.35 |
| TalkTalk | 3.27 |
Best provider results
| ISP | Score (out of 5) |
| Plusnet | 3.81 |
| Zen Internet | 3.74 |
| Post Office | 3.70 |
| EE | 3.67 |
| NOW TV | 3.54 |
| Vodafone | 3.50 |
| Sky | 3.46 |
| BT | 3.37 |
| Virgin Media | 3.37 |
| TalkTalk | 3.26 |
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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