Home » UK ISP News Archive » Article Tag: Zen Internet (278 Posts)

Articles for Category Tag - Zen Internet

woman customer complaints call center vector illustration eps 10

Broadband ISPs that Cause UK Consumers the Most Stress Named

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

Customers of UK ISP Zen Hit by Core Network Problems UPDATE

12th October, 2020 (10 Comments)

Some customers of Zen Internet’s broadband and Ethernet services, particularly those whose connections terminate in London, are this morning suffering from some unusual internet connectivity problems, which means that your line may be live but a few popular online services (e.g. web browsing) will not be fully functional.

PC Pro Award Zen and Tesco Best for UK Broadband and Mobile

10th October, 2020 (4 Comments)

PC Pro has released the results of their annual 2020 Excellence Awards, which saw Tesco Mobile being named as the “Best Mobile Data Provider” and fixed line provider Zen Internet once again picking up a 17th consecutive win for the “Best Broadband ISP” category. Zen also scooped the “Best Web Host” category.

ISP Zen Internet Joins iDNET to be Certified as a B-Corporation

8th September, 2020 (9 Comments)

ISP Zen Internet has just become the United Kingdom’s second broadband provider, after iDNET in May 2020, to be certified as a “B Corporation.” This means they’ve met a number of social and environmental standards, which reflect their commitment to goals outside of shareholder profit.

Survey Claims UK Homes Losing Interest in Broadband and TV Bundles

27th August, 2020 (42 Comments)

A new Opinium survey of 2,002 UK adults, which was commissioned by ISP Zen Internet, has claimed that 2 million of the 10 million UK households that have a broadband and TV bundle are considering unbundling themselves from the package “due to a lack of value” and 1.7 million have already done so.

Broadband ISP Zen Internet Refreshes UK Full Fibre FTTP Plans

15th July, 2020 (17 Comments)

UK ISP Zen Internet has followed last week’s soft launch (here) by releasing their new line-up of Fibre-to-the-Premises (FTTP) based broadband packages, which replaces the old 80Mbps, 160Mbps and 330Mbps tiers with a simplified but faster set of plans including 100Mbps, 500Mbps and 900Mbps+.

ISP Zen Internet UK Soft Launches 900Mbps FTTP Broadband

10th July, 2020 (38 Comments)

Broadband ISP Zen Internet has confirmed that they’ve this week begun to soft launch a new range of packages based off Openreach’s latest 550Mbps (75Mbps upload) and 1000Mbps (115Mbps upload) consumer Fibre-to-the-Premises (FTTP) tiers, although you won’t see them on their website for another week or two.

Broadband ISP Zen Internet UK to Offer Netgem TV Service

6th July, 2020 (5 Comments)

Broadband ISP Zen Internet looks to have become the latest provider to add a Pay TV service after they began contacting existing customers to offer them a special deal on the Netgem TV (IPTV) platform, which reduces the normal monthly cost from £14.99 to £9.99 and is free for the first month (on a 12 month contract).

H1 2020 – Fastest National UK Mobile and Home Broadband ISPs

29th June, 2020 (1 Comment)

Once again we’ve taken our biannual look back to see how average download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Overall the COVID-19 crisis has produced a broad downward trend in H1 2020, but Virgin Media remains top for fixed lines and EE top for mobile.

People Aged 55+ Found Less Likely to Switch Broadband ISP

3rd June, 2020 (9 Comments)

A new Censuswide survey of 2,023 UK people aged 16+, which was commissioned by ISP Zen Internet, has found that 83% of those aged 55+ haven’t switched broadband provider within the last year (vs 55% for those aged 16-24), if ever at all, and could thus be left exposed to paying more via end-of-contract broadband price hikes.

UK Internet Providers Celebrate Key Workers in COVID-19 Crisis

11th May, 2020 (5 Comments)

The UK Internet Services Providers’ Association (ISPA) has today launched their new “Keeping Britain Connected” campaign, which essentially names and celebrates some of the key workers in the telecoms and broadband ISP sector who have been working throughout the lockdown to maintain and support the network.

Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

7th April, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

Survey Names Hyperoptic as Fastest UK Broadband ISP for 2020

26th February, 2020 (15 Comments)

Comparison site Broadband Genie has today revealed the winners of their broadband speed awards, which covers different categories across standard, superfast and ultrafast connections. Overall Hyperoptic, a full fibre (FTTP/B) ISP that serves apartment blocks, was named the fastest ISP for both downloading and uploading.

ISP Zen Internet Grabs ex-TalkTalk Director to be Strategy Boss

5th February, 2020 (8 Comments)

Broadband ISP Zen Internet has today announced that they’ve appointed TalkTalk’s former Commercial Director, Jon Perkins, to become their new Strategy Director. Perkins will also sit on Zen’s Executive Committee and be responsible for strategy, marketing and product.

Giffgaff and Tesco Mobile in Top 30 UK Customer Satisfaction Index

23rd January, 2020 (7 Comments)

The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.

ISP Zen Claims Poor Internet Fuelling UK Productivity Slump

8th January, 2020 (4 Comments)

A new Censuswide survey of 1,001 SME (business) employees, which was commissioned by broadband ISP Zen Internet, has claimed that poor internet connectivity, coupled with technology issues, could be contributing to the United Kingdom’s current slump in productivity.

The UK Best Home Broadband ISP Options for 2020 by ISPreview

6th January, 2020 (0 Comments)

Trouble finding a new home broadband ISP? You’re not alone. Consumers in the UK face a bewildering choice of different providers and networks, which is only going to get worse as a growing number of new entrants enter the market. Our annual editors pick aims to highlight some of the top options for quality or affordability.