Home » 

UK ISP News Archives

 » 
Sponsored Links

Ofcom's Consumer Experience 2007 Report

Posted: 20th Nov, 2007 By: MarkJ
Ofcom has today published its second annual research and policy evaluation report into the consumer’s experience of telecoms, the Internet and digital broadcasting in the UK. It found that the number of complaints (since March 2007) about broadband Migration Authorisation Codes (MAC) has fallen by three quarters.

Similarly, calls to the regulator about tag on the line (TAG) issues have fallen by more than half. This prevents consumers signing up to a new broadband service because there may be another broadband connection already registered to that line.

Further highlights are summarised below:

  • Take-up of mobile, broadband and digital TV has increased significantly among 65+ year olds and low-income groups since 2006. However, take-up amongst these groups remains below average and Ofcom will continue to monitor this carefully;

  • 2007 has seen the increased availability of bundles of products and services – 40% of households are now taking more than one service from the same provider – up by a third on 2006;

  • Internet protection, particularly with regard to children, remains a key consumer concern – two thirds of consumers are very concerned about internet security. Ofcom will contribute to the Byron Review, launched by the Government in September to review this area and is expecting to publish its evidence shortly.

Unfortunately the regulator also points towards several areas of growing concern, such as the unrealistic headline figures given in advertised broadband speeds.

Ofcom goes on echo concerns about the additional charges some Telco’s and ISP’s come up with, which have to be proven fair and transparent in order to be justifiable. Sadly the continued problems with migrating away from fully unbundled broadband providers does not appear to be covered in much detail.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | Compare More ISPs
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored Links
The Top 20 Category Tags
  1. FTTP (5406)
  2. BT (3490)
  3. Politics (2497)
  4. Openreach (2278)
  5. Business (2226)
  6. Building Digital UK (2217)
  7. FTTC (2039)
  8. Mobile Broadband (1942)
  9. Statistics (1765)
  10. 4G (1640)
  11. Virgin Media (1594)
  12. Ofcom Regulation (1439)
  13. Fibre Optic (1380)
  14. FTTH (1379)
  15. Wireless Internet (1379)
  16. 5G (1216)
  17. Vodafone (1128)
  18. EE (1112)
  19. TalkTalk (927)
  20. O2 (918)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules