Bulldog Suffers Billing Difficulties
Posted: 05th May, 2005 By: MarkJ
ISP Bulldog had some customers in a panic when an incorrect billing e-mail caused them to think that their accounts were under threat of termination:
Some punters of the broadband ISP had originally received an email informing them that their payment had been declined and failure to act could lead to an interruption of their service.
Shortly after, Bulldog issued an email saying that the previous email had been sent in error and that broadband accounts would "not be put on hold".
A third email sent last week explained: "For your information we are writing to let you know that there has been a delay in your April invoice being created. We do apologise for any inconvenience and hope to have an invoice to you for this period by mid May."
The Register notes that roughly 100 subscribers were affected and that the problems were as a result of Bulldog's new billing system.
Some punters of the broadband ISP had originally received an email informing them that their payment had been declined and failure to act could lead to an interruption of their service.
Shortly after, Bulldog issued an email saying that the previous email had been sent in error and that broadband accounts would "not be put on hold".
A third email sent last week explained: "For your information we are writing to let you know that there has been a delay in your April invoice being created. We do apologise for any inconvenience and hope to have an invoice to you for this period by mid May."
The Register notes that roughly 100 subscribers were affected and that the problems were as a result of Bulldog's new billing system.
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