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BT Downs Broadband Pioneers

Posted: 04th Feb, 2006 By: MarkJ
Roughly 100 of the UK's earliest broadband ADSL users have been cut-off from their service after BT began work to "enhance" their local network:

Now ISPs are calling on BT Wholesale to halt the work until all those affected by the snag can be identified.

One of those who is without broadband told us: "I've been told that BT migrated 20,000 ADSL customers to an enhanced network on Monday of last week (Jan 23) and that approximately 100 of those customers have since had no service, and are unlikely to do so for another week. I am one of them and am struggling to get any leverage on BT or my ISP to get the full story and to get a resumption in the service."

El Reg has learned that BT Wholesale has been reconfiguring its exchanges for DSL customers, but didn't inform ISPs because it believed the work would not affect end users. The first ISPs knew of the problem was when they were contacted by their punters.


Most of those affected were original ADSL technology trialists from four to five years ago. BT continues to "investigate". More @ The Register.
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