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Ofcom To Improve Consumer Approach

Posted: 09th Feb, 2006 By: MarkJ
Ofcom is seeking to improve how it deals with consumer issues (complaints, enforcement etc.) and has issued several proposals that build upon present systems:

The proposals published today focus on four key areas:

* Consumer protection: Better early warning to raise awareness of scams and mis-selling in the communications sector;

* Enforcement: Quicker and more targeted action to address issues of concern to consumers;

* Complaint handling: Work to assess how existing arrangements for consumer complaints about communications providers can be improved;

* Consumer information: Consumers’ access to reliable and useful data to inform their choices in a competitive market.

Ofcom also proposes to follow up recommendations from the Ofcom Consumer Panel to ensure that consumer interests are central to competition policy development.


Certainly Ofcom has been a little slow at dealing with problems that crop up frequently in the ISP sector, although they have been faster in the recent past (E7even).

Either way we hope that the new proposals can be converted into a tangible improvement. So many problems, such as those experienced by many of Tiscali’s customers, seem to go unchecked.
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