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Eclipse Internet Outage Continues

Posted: 23rd Nov, 2005 By: MarkJ
Some ISP Review readers have pointed out that, despite yesterday’s statement, a fair few Eclipse customers are still without connection. The ISP has since confirmed this.

Eclipse has generally been a beacon of stability in an otherwise unstable industry, so one lapse is unlikely to waiver support. Having said that, many are now critical of the ISP's poor explanation and communication.

Typically it’s how a service deals with problems when they occur that determines how they’re viewed.
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