Orange Users Still Without Broadband
Posted: 11th Aug, 2006 By: MarkJ
Reports suggest that an unknown number of Orange's unbundled (LLU) broadband customers have been left without Internet access for several weeks. The news brings an echo of similar problems from earlier in the year:
In the most extreme case, one customer who upgraded her system from dial-up to broadband 11 weeks ago has not even had her account activated, despite numerous calls to technical support. She is, we note, still being charged her monthly subscription.
Kevin Ellis, an Orange customer who started the OrangeProblems.co.uk site when he was cut off from his service during unbundling earlier this year, says this is a common occurrence. He has been without broadband for the last three weeks - the second time his service has vanished this year. His site is jammed with similar tales.
The problems Orange, then Wanadoo, was having with its broadband migration were first highlighted back in February. At the time, the company said it was working with its suppliers to sort the problems out, but it now seems that they've been unable to do so.
Orange has issued a statement, which reads almost identically (as if manufacturer by a robot) to the one they issued in response to similar problems earlier in the year.
Typically the statement apologises, yet states that it only deals with the matters on an individual basis and will consider compensation for those experiencing extended problems. More @ The Register.
In the most extreme case, one customer who upgraded her system from dial-up to broadband 11 weeks ago has not even had her account activated, despite numerous calls to technical support. She is, we note, still being charged her monthly subscription.
Kevin Ellis, an Orange customer who started the OrangeProblems.co.uk site when he was cut off from his service during unbundling earlier this year, says this is a common occurrence. He has been without broadband for the last three weeks - the second time his service has vanished this year. His site is jammed with similar tales.
The problems Orange, then Wanadoo, was having with its broadband migration were first highlighted back in February. At the time, the company said it was working with its suppliers to sort the problems out, but it now seems that they've been unable to do so.
Orange has issued a statement, which reads almost identically (as if manufacturer by a robot) to the one they issued in response to similar problems earlier in the year.
Typically the statement apologises, yet states that it only deals with the matters on an individual basis and will consider compensation for those experiencing extended problems. More @ The Register.
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