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Virgin.net Launch Online Help Tool

Posted: 10th Aug, 2006 By: MarkJ
ISP Virgin.net has partnered with NTRglobal to offer its customers an interactive and UK-based online service to remotely diagnose and solve technical problems:

The new service is available free to Virgin.net customers at http://www.virgin.net/customers/contactus . Customers can chat to Technical Support agents online and once permission is granted the agents can remotely connect to the customers computer to solve a range of technical problems in real-time. The service enables customers to simply sit back and relax as they watch their problem being resolved for them.

Virgin.net Sales and Marketing Director, Cristel Lee Leed commented: “Good customer service is what people want from an Internet provider and brilliant customer service is what they expect from Virgin – we’re always looking for ways to improve things, Online remote support is a new and innovative service that our customers love!

“Over 90% of customers that used the new service felt that they’d positively benefited and 95% said that they’d use it again. Adding to that, Virgin.net received 87% for Customer Satisfaction in a survey by independent comparison website Uswitch.com – these results demonstrate how important Customer satisfaction is to us. In fact, it’s just as important to us as our no 12 month contract promise. In addition our customers are delighted that we’ve added yet another great value service that’s completely free
”.
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