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Study - Small ISP's Trumpet Larger Ones

Posted: 13th Mar, 2007 By: MarkJ
The latest study from moneysupermarket.com has found that smaller ISP's are trumping their larger rivals in the customer satisfaction stakes:

The four overall best providers are Be Broadband, Eclipse, Namesco and Madasafish, with each receiving scores of nine out of 10, according to an independent study that gauges users' views on customer service, technical support, speed, billing and reliability.

In contrast, household names, such as Sky and Talk Talk, scored the worst. They received just four out of 10, research by price comparison service moneysupermarket.com reveals.

Head of broadband Jason Lloyd said the findings were unsurprising, with droves of customers deserting the main players who have been unable to cope with huge demand for their free broadband packages.

The advantages of being small, though not always universal, are well understood and recognised. Typically there are disadvantages too, such as the difficulty of scaling economics designed more for the bigger players.

The poll of 4,555 people found that almost one third had change provider due to poor service.
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