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PlusNets E-Mail Platform Hit By Stability Problems

Posted: 03rd Apr, 2007 By: MarkJ
Not for the first time, PlusNets e-mail platform has been throwing a wobbly and causing timeouts when customers attempted to access their mailboxes via POP3. The problems have been occurring since the end of last week and the providers support bod, Bob Pullen, has issued the following statement:

We have recently invested £250,000 on a new mail storage platform. Details regarding this were announced last week.

The migration has yet to start. During the last 5 days or so we have been preparing for this work.

I'm unable to comment on the current issue as it is unclear what the cause is as yet. It isn't related to the migration or prep work though.

I am confident that we will fully resolve the problems.

Late last night the provider issued a further update stating that the problems had finally been resolved, including an apology:

The previously reported problem causing some customers to see authentication or timeout error messages has now been resolved and customers should be able to collect mail as normal. We will continue to closely monitor the service overnight to ensure there are no further problems and post an update in the morning.

Please accept our apologies for the inconvenience caused.

PlusNet also attempted to perform some previously announce maintenance this morning, unfortunately this too has hit problems and had to be rolled back.
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