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Report Shows LLU Problems Persist

Posted: 13th Sep, 2005 By: MarkJ
Telecoms Adjudicator Peter Black has issued his monthly update, yet found little improvement over the prior one regarding provisioning problems. This is the same issue that has so damaged Bulldog's (C&W) ability to get customers connected:

Said Black: "The operational problems reported last month continue to persist. The Right First Time KPI [key performance indicator] continues to be negatively impacted due to provisioning problems particularly in the 'New Line' category.

"There has also been an overall deterioration in the quality of delivery. BT and the LLU operators continue to give this highest priority,
" he wrote.

This dip in the KPI suggests that there continues to be difficulties supplying unbundled lines to end users although since the data includes failings from BT and LLU operators, it's difficult to understand exactly where the blame lies.


Thankfully LLU is still going strong with 105,000 lines unhooked from BT and growing at 4,000 per week. More @ The Register.
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