Thinkbroadband has published its latest July 2007 'customer service' ratings summary, highlighting a small but general improvement in user satisfaction among mainstream UK broadband ISP's.

Most of the providers show a marginal shift upwards from their previous February 2007 records, some more so than others. Freedom2Surf (60%), UK Online (60%) and Karoo (55%) all improved by 7% while Namesco managed an increase of 9% to 73% overall:


Sadly the same can not be said for everybody with Supanet dropping from 69% to 51% (-18%!). That's perhaps not surprising given the somewhat unsustainable economics surrounding their present broadband packages. More here.