Tiscali's recent prolonged e-mail problems caused a great deal of frustration, yet customers angry enough to change ISP may have to think again. The ISP considers its e-mail service to be a free extra and users are not obliged to use it:


It'd be interesting to know whether this attitude is mirrored by other providers, do ISP's in general consider e-mail to be little more than a free extra? Certainly e-mail is not the significant platform that it once was, but should this denigrate its importance as part of the overall package you paid for? Interesting. More @ The Register.