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Tiscali Bullish On Contracts Following Mail Problems

Posted: 02nd Jun, 2007 By: MarkJ
Tiscali's recent prolonged e-mail problems caused a great deal of frustration, yet customers angry enough to change ISP may have to think again. The ISP considers its e-mail service to be a free extra and users are not obliged to use it:

Spokeswoman Jody Haskayne told The Reg: "They have a contract with us and they are obliged to pay us." Customers who want to switch to another provider because of email should "make their case" to the firm, she said.

"We provide a quality email service...it is free and they are not obliged to use it." Tiscali said it now believes it has fixed all problems with the system, which began early last week. On Friday afternoon it still didn't know whether emails have been permanently lost, however.

It'd be interesting to know whether this attitude is mirrored by other providers, do ISP's in general consider e-mail to be little more than a free extra? Certainly e-mail is not the significant platform that it once was, but should this denigrate its importance as part of the overall package you paid for? Interesting. More @ The Register.
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