Power Cut Strikes PlusNet
Posted: 31st Mar, 2006 By: MarkJ
PlusNet customers faced disruption to several services yesterday afternoon after the ISP reported being hit by a brief (several seconds) power outage:
At 13:10 today we experienced a brief power outage in our Sheffield based Headquarters, one of four locations that contain core elements of our network. The same outage hit a number of businesses who share the same business park as us.
Although the power outage lasted for only a few seconds, resulting issues have affected elements of our network for over two hours now, with access to our own portal website and customer email collection being severely impacted.
Our customer support and Network operations centres, which are located in a different building were unaffected by the outage, although the amount of customer details available to our support team has been limited during this time. Because of the resilient design of our network, customer's Internet connections and other services have not been impacted by this outage and continue to work normally.
PlusNet was kind enough to keep readers informed on our discussion forum - HERE.
At 13:10 today we experienced a brief power outage in our Sheffield based Headquarters, one of four locations that contain core elements of our network. The same outage hit a number of businesses who share the same business park as us.
Although the power outage lasted for only a few seconds, resulting issues have affected elements of our network for over two hours now, with access to our own portal website and customer email collection being severely impacted.
Our customer support and Network operations centres, which are located in a different building were unaffected by the outage, although the amount of customer details available to our support team has been limited during this time. Because of the resilient design of our network, customer's Internet connections and other services have not been impacted by this outage and continue to work normally.
PlusNet was kind enough to keep readers informed on our discussion forum - HERE.
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