NTL Drops Free Phone (0800) Support
Posted: 11th Mar, 2006 By: MarkJ
NTL has issued a newsletter informing customers that their free customer service number is being stopped in favour of a local call rate charge. Worse, broadband users seeking support will now have to dial a national rate number!:
From 8th May we will be removing our 0800 052 2000 customer service number and our Broadband Technical Support helpline numbers:
0845 650 0121,
0845 650 0125 and
0845 650 0925 and replacing them with new numbers.
So, from 8th May, the numbers you will need to remember are:
0845 454 0000* for all customer service calls and
0871 225 1111* for all Broadband technical issues.
* Calls cost no more than 5p per minute for 0845 numbers and 10p per minute for 0871 numbers from ntl a landlines. All chargeable calls are subject to a 6p connection charge. Calls from non-ntl lines may vary.
No doubt some users will not be terribly pleased, especially with the broadband number being national rate.
From 8th May we will be removing our 0800 052 2000 customer service number and our Broadband Technical Support helpline numbers:
0845 650 0121,
0845 650 0125 and
0845 650 0925 and replacing them with new numbers.
So, from 8th May, the numbers you will need to remember are:
0845 454 0000* for all customer service calls and
0871 225 1111* for all Broadband technical issues.
* Calls cost no more than 5p per minute for 0845 numbers and 10p per minute for 0871 numbers from ntl a landlines. All chargeable calls are subject to a 6p connection charge. Calls from non-ntl lines may vary.
No doubt some users will not be terribly pleased, especially with the broadband number being national rate.
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