KCom Statement: We had a significant network failure on Saturday 9th August starting at around 3pm with service being restored at about 11pm. This affected our Karoo and Kingston Communications customers, who were unable to connect to the Internet. Working with our suppliers, Nortel and Cisco we isolated the issue to restore service.

Engineers worked throughout Saturday night and Sunday 10 August to ensure service was stable. We sincerely apologise for any inconvenience this caused our customers who were trying to access the Internet during this period.

We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again.