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Hull Residents Lose Broadband Connectivity

Posted: 11th Aug, 2008 By: MarkJ
Residential and business broadband customers in the Hull area were left without Internet access for much of Saturday evening after a "network failure" hit KCom (Kingston Communications) at 3pm. The outage only appeared to affect KCom’s Karoo brand and not Eclipse Internet etc.:

KCom Statement: We had a significant network failure on Saturday 9th August starting at around 3pm with service being restored at about 11pm. This affected our Karoo and Kingston Communications customers, who were unable to connect to the Internet. Working with our suppliers, Nortel and Cisco we isolated the issue to restore service.

Engineers worked throughout Saturday night and Sunday 10 August to ensure service was stable. We sincerely apologise for any inconvenience this caused our customers who were trying to access the Internet during this period.

We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again.

It's not yet clear what caused the data centre based outage, although work is currently occurring to upgrade KCom's network for 'up to' 24Mbps ADSL2+ based broadband services and this may be related. Some customers also reported another outage on Sunday morning.

Several smaller reports also indicate that some O2 (Be Broadband) customers may have been hit by a similar outage on Saturday.
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