Home » 

UK ISP News Archives

 » 
Sponsored Links

Sky Tops UK Broadband ISP Satisfaction Survey

Posted: 13th Jan, 2009 By: MarkJ
Analyst group Strategy Analytics has just published a new survey into UK broadband satisfaction and customer churn for the second half of 2008. The survey suggests that, despite high self-reported customer satisfaction, nearly two-thirds of subscribers would be willing to switch ISPs, if given the right offer.

The results revealed that speed was the most important factor for most consumers, beating price into second place. Interestingly one of our own surveys (here) during 2008 also revealed that speed (performance) caused the most (41.5%) frustration among consumers.

Finally the survey also reported that Sky Broadband customers had the highest service satisfaction levels, with roughly 87% claiming to be "somewhat" or "very" pleased with the provider. Sadly the full survey is commercial and thus we have no further details.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5708)
  2. BT (3562)
  3. Politics (2595)
  4. Openreach (2340)
  5. Business (2318)
  6. Building Digital UK (2273)
  7. FTTC (2060)
  8. Mobile Broadband (2038)
  9. Statistics (1825)
  10. 4G (1723)
  11. Virgin Media (1671)
  12. Ofcom Regulation (1491)
  13. Fibre Optic (1423)
  14. Wireless Internet (1416)
  15. FTTH (1383)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules