Fasthosts, a well known website hosting provider and broadband ISP, is to cull its UK customer service staff in favour of a cheaper outsourced alternative from Romania and the Phillipines:


We can't recall any such movements by other ISPs resulting in an improved customer experience, though there could always be a first time. Then again, Fasthosts has a shaky history of support quality and we speak from firsthand experience.

Certainly one thing the hosting giant could do is to update its ancient broadband ADSL packages, which still promote a range of older services going up to only 2Mbps for £29.99 per month.