Pipex (Tiscali) has today been named and shamed by Ofcom for failing to provide their broadband customers with ADSL Migration Authorisation Codes (MACs). Under the regulators rules (GC22) - UK ISPs are required to supply users with a MAC upon request and within five working days:


Sadly regular readers will be all too familiar with this problem and Tiscali has been one of the worst offenders in the past. However, despite recently surpassing 300 on our ISP Complaints Page, they had appeared to be improving.. slightly.

Ofcom’s ultimate sanction in this case could be a penalty of up to 10% of Pipex's relevant turnover, though we expect the provider would want to resolve the bulk of this issue before that became a possibility.