Home » 

UK ISP News Archives

 » 
Sponsored Links

Pipex Failing to Provide Broadband Migration Codes

Posted: 15th Dec, 2008 By: MarkJ
Pipex (Tiscali) has today been named and shamed by Ofcom for failing to provide their broadband customers with ADSL Migration Authorisation Codes (MACs). Under the regulators rules (GC22) - UK ISPs are required to supply users with a MAC upon request and within five working days:

But today’s notification highlights a number of occasions where Pipex failed to abide by these rules and requires them to ensure that they are compliant by the deadline of 23 January 2009.

Ofcom will closely monitor Pipex’s performance to ensure that the company does now comply with the rules. If, following the January deadline, we believe that Pipex has failed to take appropriate steps to comply with the notification we will consider whether further enforcement action is necessary.

http://www.ofcom.org.uk/media/features/pipex

Sadly regular readers will be all too familiar with this problem and Tiscali has been one of the worst offenders in the past. However, despite recently surpassing 300 on our ISP Complaints Page, they had appeared to be improving.. slightly.

Ofcom’s ultimate sanction in this case could be a penalty of up to 10% of Pipex's relevant turnover, though we expect the provider would want to resolve the bulk of this issue before that became a possibility.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Sky Broadband UK ISP Logo
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All

Helpful ISP Guides and Tips

Sponsored Links
The Top 15 Category Tags
  1. FTTP (5525)
  2. BT (3518)
  3. Politics (2541)
  4. Openreach (2298)
  5. Business (2264)
  6. Building Digital UK (2246)
  7. FTTC (2044)
  8. Mobile Broadband (1975)
  9. Statistics (1789)
  10. 4G (1666)
  11. Virgin Media (1621)
  12. Ofcom Regulation (1463)
  13. Fibre Optic (1395)
  14. Wireless Internet (1390)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules