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Staffer Mistake Knocks Broadband Users Offline at Several ISPs

Posted: 18th Sep, 2008 By: MarkJ
The Register reports that an unknown number of broadband customers from several UK ISPs, including all of AAISP’s ADSL2+ subscribers, were knocked offline this morning after a bungling staffer working for Telecity at the Telehouse collocation facility plugged several key Datahop ports back in the wrong way.

Datahop, an Ethernet extension service, was apparently less than pleased with the unnamed Telecity man, amusingly describing him as an "idiot" according to the latest AAISP Blog:

The man from Telecity, who says "sorry that was my fault", and who is described as an "idiot" by the man from datahop, managed to knock out at least 5 datahop ports, so affecting a number of ISPs. He then proceeded to plug them back in randomly. So, we have an active switch port that is not going where it should be.

Datahop have their own engineer who will be on site any minute to unravel the mess as they have banned the telecity engineer from touching anything. Oh, he moved more cables after being banned.

Thankfully AAISP was able to restore the service, despite three or four hours of early morning turmoil for customers. Luckily few customers would have been fully active at that time so the damage is likely to be minimal.
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