WINNER: Zen Internet
Zen takes the top accolade – the UK’s best ISP – for five years running, and it’s abundantly clear why from the feedback we received. Over 97% of Zen’s customers would recommend the service, which compares rather well to the average figure of 68%. It excels for both customer support and reliability, being leaps ahead of the opposition.

Highly Commended: O2
This is a stunning performance from O2. Although most people choose it due to those highly attractive deals – and it topped our charts for value for money – it backs this up with excellent customer support and strong reliability figures too. No wonder 95% of O2 customers would recommend their broadband supplier to friends.