Tiscali UK Responds - ADSL Migration
Posted: 31st Jul, 2003 By: MarkJ
UK ISP Tiscali has today responded to yesterdays news regarding the broadband ADSL migration problems experienced by a customer. The good news is that improvements are on the way:
Tiscali has had very few requests from our customer to migrate to another supplier because most of them are still within their 1 year contract with us and are happy with their Tiscali broadband (one of the cheapest on the market).
We are currently developing a more effective automated migration that will make it even easier for customers to migrate with minimum disruption to (or from) Tiscali and we will be piloting this next month.
For your information the current BT process is not instantaneous because the 'new or gaining' provider has to apply to BT for connection to the customer. BT then emails the 'existing or losing' provider and allows 10 working days for them to respond. Only then, if the 'existing or losing' supplier agrees will the migration take place without a cease order.
Tiscali has had very few requests from our customer to migrate to another supplier because most of them are still within their 1 year contract with us and are happy with their Tiscali broadband (one of the cheapest on the market).
We are currently developing a more effective automated migration that will make it even easier for customers to migrate with minimum disruption to (or from) Tiscali and we will be piloting this next month.
For your information the current BT process is not instantaneous because the 'new or gaining' provider has to apply to BT for connection to the customer. BT then emails the 'existing or losing' provider and allows 10 working days for them to respond. Only then, if the 'existing or losing' supplier agrees will the migration take place without a cease order.
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